Nutley NJ, September 24, 2013 — Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that its flagship Alloy Navigator solution has been successfully leveraged for nearly a decade by The Juilliard School, the nation’s preeminent school for performing arts education. The widely respected school, based in New York City, is utilizing the Alloy Navigator solution for its IT asset and service desk management needs. Over the past nine years, The Juilliard School has not only been able to manage the high demand for technology, communication and collaboration, but it has consistently improved its ability to provide exceptional service year after year.

Alloy Navigator is an ITIL-based IT service management and IT asset management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator equips organizations with the tools to streamline and improve the efficiency of IT operations, including incident and problem management, asset management, change management, knowledge management, organization and contact management, and more.

As The Juilliard School has grown year over year so, too, has demand for technology from staff and faculty members in the classroom. According to Terence Kennedy, Office Manager within the IT Information Technology department at The Juilliard School, a key goal has long been to make technology accessible and usable. “Here at Juilliard, it’s essential for IT to deliver solutions that will enhance and fortify the learning process,” he said. “We’re always striving to add more value to our users which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations.”

The Information Technology department at The Juilliard School is responsible for providing and supporting business-critical services for the user community in one of the most prestigious schools in the world. Whether resolving technical issues, providing end-user training, procuring IT equipment and software, tracking inventory or loaning equipment, Alloy Navigator has played and continues to play a key role in their success.

Providing end-users with the ability to contact the help desk using multiple methods has been an extremely important advantage for Juilliard, but in particular, the feature-rich self-service portal really stands out as its preference for user interaction. “Using the portal’s built-in Knowledge Base and Announcement features, we’ve empowered our users to find solutions on their own. In turn, this has reduced unnecessary tickets, lowered support costs and led to speedier resolutions which makes everyone happy,” explained Mr. Kennedy.

“We are truly honored that, The Juilliard School, such a highly revered organization, has been our loyal customer for nearly 10 years and continues to find value in the Alloy Navigator product,” explained Vladimir Vinogradsky, President at Alloy Software. “We look forward to continuing our strong partnership and helping them overcome any business challenges they may face in the future.”

“Alloy Navigator is robust and feature-rich, and each new version continues to get better and better. We are constantly amazed how Alloy Software continues to improve on a product that has already provided so much value to us,” Mr. Kennedy concluded.

About The Juilliard School

The Juilliard School established this country’s standard for education in the performing arts, beginning with music in 1905. Its alumni are among the most famous recitalists, orchestral and operatic musicians, as well as arts administrators and teachers.  In 1951, its Dance Division was established, with combined training in contemporary and ballet technique. As in music, Juilliard’s Dance division boasts of alumni who are among the most accomplished artists in their field, among them Pina Bausch, Martha Clarke, Lar Lubovitch, and Paul Taylor. Juilliard became part of Lincoln Center in 1968, and added a four-year drama program. In 2001, Juilliard broke new ground with the addition of its jazz program; a graduate program in Historical Performance began in fall 2009, the same year that Juilliard inaugurated its partnership with the Metropolitan Opera’s Lindemann Young Artist Development Program. Currently more than 800 young artists from 44 states (plus Washington, D.C.) and 46 foreign countries attend Juilliard. More information at www.juilliard.edu.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ, Feb 1, 2013 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a  Customer Magazine 2012 Product of the Year Award winner.

“We are proud to receive the TMC CUSTOMER Magazine 2012 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face and we model our entire existence around making sure our customers don’t have to face those challenges alone.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“Alloy Software was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Alloy Navigator Express has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine. For more information, visit www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Navigator, Alloy Navigator Express and Alloy Discovery Are Widely Utilized by Organizations of All Sizes to Automate Service and Support Operations

Nutley, NJ (October 22, 2012) – Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced that it is celebrating ten years of helping small, medium and enterprise businesses automate their internal and external support operations. A privately held company, Alloy Software has customers and partners in over 100 countries and its best-in-class products are utilized by more than 5,000 organizations.

“We are all extremely proud to have reached such a monumental milestone and are so privileged to have the most loyal group of customers any company could wish to have,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “In the next ten years, we expect to stay true to our original mission from a decade ago, aiming to provide practical, real-world solutions that meet the complex demands of IT management.”

Strong demand for Alloy Software’s product line is throttled by today’s complex IT conditions where organizations are not only supporting diverse and challenging environments, but are trying to meet the ever increasing demand and expectations of technology services. Alloy Navigator Enterprise, Alloy Navigator Express and Alloy Discovery provide IT staff and support personnel with the tools to identify, troubleshoot and resolve all types of technical issues, while automating day-to-day operations, reducing costs and improving organizational productivity.

Oklahoma University, Makita, Leo Burnett, Illinois National Bank, Blitz Games, Wolters Kluwer Health, Salvage Direct, Southern California College of Optometry, The Juilliard School and Union Bank are just a few of the thousands of organizations that integrate Alloy Software’s solutions into their IT support operations, spanning 30,000-plus users managing over two million IT assets.

Company Milestone Supports a Great Cause

As part of their ten year anniversary, Alloy Software will donate 10 percent of November 2012 sales to Shriners Hospital for Children (up to and not exceeding $10,000).

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.int.

Alloy Navigator 6.5 Offers New Features Such as Calendar Views, Self-Service Manager Access and Satisfaction Surveys

Nutley, NJ (July 31, 2012) – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the introduction of Alloy Navigator 6.5 Enterprise, the company’s award-winning IT service and asset management suite. Alloy Navigator 6.5 Enterprise delivers practical real-world solutions designed to tackle the challenges IT departments face everywhere. With exciting new features such as Calendar Views, Self-Service Manager Access, Satisfaction Surveys and Workload Balancing to name a few, this new offering is sure to provide IT with the value they expect from an IT service and asset management solution.

With the tight integration of flexible service desk, asset management and network inventory tools, the ability to manage the entirety of IT operations are automatically simplified through the use of intelligently designed features. Alloy Navigator 6.5 allows users to manage the complex interrelationships, dependencies and life cycles of workstations, servers, network devices and software licenses and related service history, contracts, warranties and financial information so that users can gain true visibility and transparency.

Alloy Navigator 6.5 Enterprise offers a number of new and enhanced features. Calendar Views provide visibility on “upcoming events at a glance” for visibility on everything from due tickets to expiring contracts in one convenient place. The new Customer Satisfaction Survey allows end-users to rate their service while allowing users to improve the customer experience through the ability to analyze those ratings against any number of factors. With the new Self-Service Portal Manager Access feature, managers and team leads gain oversight and understanding on their team’s activity. Alongside Alloy Navigator 6.5’s intelligent Knowledge Base content creation mechanism now comes the ability for end-users to rate the articles so help desk managers can glean which information is effective and which isn’t. New Auto-Assignment and Workload Balancing features make sure incoming tasks are not only automatically assigned, but they’re load balanced across technicians to make sure no one is overloaded with work.

“The entire Alloy Software team has constantly outdone themselves and the new version of Alloy Navigator is no exception,” explained Terence Kennedy, Information Technology office manager at The Juilliard School – “We are constantly amazed how they continue to improve on a product that has already provided so much value to us.”

Other new and enhanced features in Alloy Navigator 6.5 Enterprise include:

  • Software License Management Enhancements: Gain a whole new perspective of compliancy with new functionality surrounding upgraded software and license policies and restrictions including new compliance calculation and tracking abilities.
  • Dashboard Enhancements: Monitor IT operations with a brand new intelligent chart and panel features like drill-down, filtering abilities and grid views panels for quick access to current trends and events.
  • Concurrent Licensing: Having a service desk with multiple shifts is now easier with new concurrent licensing model, helping users save money and time managing accounts.
  • Hyper-Visor Support: Audit and gather information about Hyper-Visors and Virtual Machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, and Citrix XenServer among others.
  • Improved SNMP Handling: Enhancements to SNMP v3 authentication, privacy settings and automatic device import, allows users to easily integrate printers, switches and other network device configuration data with finances and service history for a complete picture.
  • Self-Service Portal Multi-Language Support: End-users and external customers will access an automatically translated Self-Service Portal with new regional settings detection and translation for English, Spanish, French, Russia, German, Portuguese and Chinese.
  • Self-Service Portal Anonymous Access: Provide easy access to various areas of the Self-Service Portal such as the Knowledge Base, Announcements or the entire portal making it easier to share information in a company.
  • Workflow Enhancements: Have more control than ever before with assignment of classification icons, better handling of related object creation and new flexibility for Self-Service Portal submissions.

“Here at Alloy, we recognize the need for transparency on day to day IT operations and the desire for companies to develop a solid perspective for long-term strategic development,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our mission with Alloy Navigator 6.5 was to help companies overcome the obstacles preventing them from seeing the big picture by utilizing a series of well-designed features used to gather, manage and analyze what IT does and how IT does it so they can inevitably understand how to improve their business.”

For more information on Alloy Navigator, please visit: http://www.alloy-software.int/an6.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few.

For Immediate Release

Nutley, NJ (March 7, 2012)Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that it was presented with a Bronze Stevie® Award in the “Customer Service Department of the Year – Computer Software” category for the sixth annual Stevie Awards for Sales & Customer Service.

“Alloy Software is truly honored to be named a Stevie Awards Bronze winner for the Customer Service Department of the Year category,” explained Paul Ille, Director of Technical Services at Alloy Software. “We’re proud to be recognized for the efforts we make every day; to make our customers realize they are the primary focus of what we do.”

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. More than 100 members of seven specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.

“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which is the first program in which we conferred Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few.