New offering gives small businesses quick access to accurate IT asset information from across their network

Bloomfield, NJ – December 20, 2018 – Alloy Software today unveiled the Community Edition of Alloy Discovery Express, a no-cost version of its leading network inventory solution for the SMB market. This release gives small and medium businesses the benefit of a high-quality tool that was previously only available for premium customers.

The challenges that IT professionals face on a day-to-day basis can prove daunting at times, especially when managing software and hardware inventories within a complex IT infrastructure. With these hurdles in mind, Alloy Software is proud to provide qualified businesses with immediate access to our premium network inventory solution, free of charge. This offer includes award-winning technical support, special utility releases and software updates.

Alloy Discovery Express enables customers to one-click audit their entire network inventory, automate administrative tasks and troubleshoot standard operations. The many highlights of this product include the ability to:

  • Discover Your Entire Network – Compile an accurate and timely account of your networked assets.
  • Achieve Higher Service Levels – Enhance your customer support processes, automate everyday tasks and dispense faster resolutions.
  • Save Time and Money – Plan ahead for upgrades, resolve issues, evaluate risks and avoid high costs with customizable analytics and reports.

“As developers, we love empowering IT professionals to take on their challenges with software that achieves the highest levels of productivity,” said Ivan Samoylov, CTO of Alloy Software. “The Community Edition of Alloy Discovery Express not only gives back to the IT industry, but also enables small businesses to experience the depth of our product. We’re very excited to see how users leverage this new release.”

About Alloy Discovery Express

Alloy Discovery Express is a comprehensive network inventory platform that enables customers to conduct IT auditing operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Alloy Software wins Great User Experience and Rising Star from FinancesOnline

Bloomfield, NJ – November 20, 2018 – Alloy Software continues to garner industry recognition with a pair of award victories from a leading analytical review platform. Alloy Navigator was reviewed and has been awarded the 2018 Great User Experience Award and 2018 Rising Star Award from FinancesOnline, a popular independent review platform for B2B, SaaS, and financial solutions.

Review experts measure software for the Great User Experience Award based on ease-of-use, interface design and features that facilitate work processes. Alloy Navigator answered these challenges with flying colors, as the review experts noted in their IT service management research paper the several advantages it has against the best IT service management software in the market. This includes its ability to:

  • “Alloy Navigator gives you total customization control over reports, dashboards, and analysis, resulting in high-quality insights that you won’t attain using other IT asset management systems.”
  • “…Navigator helps organizations to achieve complete IT operational awareness, thanks to auto-intelligent datalinks that discover and acknowledge essential relationships within information.”
  • “The software instantly recognizes compliance policies and ensures that organizations adhere to them using best-in-class software licensing tools.”

The Rising Star Award is given to software products that have notably increased in popularity, have received excellent customer traction and are very efficient at resolving relevant user issues. FinancesOnline vouched for Alloy Navigator’s effectiveness as well by commending us in their IT service management analysis and report. To determine the software’s popularity, FinancesOnline applied its behavior-based Customer Satisfaction Algorithm that gathers comments, feedback, opinions, and reviews to determine a rating based on user sentiment of the software. Alloy Navigator received an exceptional User Satisfaction score of 98%, thus proving it to be an outstanding fit among leading IT Service Management platforms.

These two awards reaffirm Alloy Navigator as the natural choice for businesses who strive to achieve the highest levels of productivity. Visit FinancesOnline’s Alloy Navigator features review to view the full details of the analysis.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution trusted by IT professionals internationally. In 2017, Alloy Navigator was ranked among the Top 20 Most Popular ITSM products by Capterra. This year, Alloy Navigator has risen to win a Bronze Stevie Award, a Silver Customer Sales and Service World Award, a Gold Consumer World Award and recognition by Capterra as a Top 20 Most Affordable Help Desk Solution.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Capterra Recognition is the Fourth Industry Award Earned This Year

Bloomfield, NJ – October 9, 2018 – Alloy Software continued its ascent in the fourth quarter of 2018 by picking up its fourth industry award win of the year. Alloy Navigator has been recognized by Capterra, the leading online resource for business software buyers, as a Top 20 Most Affordable Help Desk Software product for 2018. Capterra is a Gartner company.

The Top 20 Most Affordable Help Desk Software Report is an independent assessment that evaluates the standard features offered by a product, the cost of these features, and customer reviews on feature fit, value and quality. This list is available at https://www.capterra.com/help-desk-software/#affordable.

“We are honored to be voted as one of the Top 20 Most Affordable Help Desk Solutions by a leading industry publication such as Capterra,” said Vladimir Vinogradsky, founder and CEO of Alloy Software. “Alloy Navigator strives for a perfect balance of features, performance, and affordability, making it an easy choice for managing daily IT operations and helping IT professionals achieve the highest levels of service quality, operational effectiveness, and customer satisfaction. This recognition by industry experts is a great motivator for our entire team in the continued
evolution of our IT management solutions.”

Alloy Software’s products are being used successfully in several industries from hospitality, entertainment, and tourism to engineering, manufacturing, financial and government organizations. For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Navigator

Alloy Navigator is a powerful and cost-effective Service Desk solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips customers with the tools to streamline and improve the
efficiency of IT processes and services, including Incident, Problem and Change Management, Asset Management, Knowledge Management and more.  In 2017, Alloy Navigator was ranked among the Top 20 Most Popular ITSM products by Capterra. This year, Alloy Navigator has risen to win a Bronze Stevie Award, a Silver Customer Sales and Service World Award and a Gold Consumer World Award.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps
more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Promotes Expertise Sharing and Increases Productivity

Bloomfield, NJ – September 25, 2018 – Alloy Software confronts the challenges of knowledge management by tackling the topic of multi-format data silos, starting with the ability to incorporate content created in Microsoft Office seamlessly into its Alloy Navigator product line.

The knowledge base resides at the heart of any successful IT organization for several important reasons. A central repository of technical solutions ultimately lowers support costs, increases the speed of on-boarding new staff and improves customer satisfaction through the delivery of ready to-use solutions. The massive returns provided by knowledge management makes it an obvious focus when striving to make service improvements.

Unfortunately, many organizations keep their hard-fought technical solutions stored in different formats, across multiple repositories which results in data that is hard to search for, access and use. At the same time, converting and centralizing is nearly impractical due to the time it requires. This challenge has sparked an Alloy Software campaign to help customers streamline knowledge accumulation with the ability to batch import Microsoft Word documents directly into their knowledge base with a click of a button.

“We understand the importance of knowledge management and the need for tighter integration with Microsoft Office. Today we’re happy to address this necessity,” said Ivan Samoylov, CTO of Alloy Software. “Documents, manuals and other written material created in Microsoft Word can now be uploaded to Alloy Navigator’s Knowledge Base for immediately availability across the enterprise. Does it sound simple and easy? Yes! Now it is.” These capabilities are now available for all customers using the latest releases of Alloy Navigator Enterprise and Alloy Navigator Express.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Celebrating 15 Years of Exceptional Customer Service and Support

Bloomfield, NJ – September 4, 2018 – Alloy Software today announced that its Sales and Technical Services teams have been named Silver Winners in the 13th Annual 2018 Customer Sales and Service World Awards for Customer Service Team of the Year in IT Operations.

The Customer Sales and Service World Awards were created to honor and generate recognition for the achievements of sales and service teams spanning numerous industries across the globe. This coveted annual program, with active participation from more than 80 judges from a broad spectrum of international industry voices, encompasses the world’s best in Sales and Service individuals, teams and departments.

At Alloy Software, customer service is a long-standing cornerstone of the company philosophy. That philosophy is born from an unwavering appreciation for the trust customers place in Alloy’s award-winning software and its service-oriented personnel. With a mindset fixated on customer success, Alloy Software’s Sales and Technical Services teams consistently ensure customers can achieve their business objectives, leverage industry best practices, and seize opportunities to receive amazing results.

“It’s always an honor to be recognized for doing something you love, and we truly do love making our customers successful and happy,” said Paul Ille, Director of Sales and Services at Alloy Software. “Our goal is to make every single person who interacts with Alloy Software a part of our family, and this award confirms for us we’re going in the right direction. Many thanks to our outstanding customers for giving us the opportunity to serve them.”

Alloy Software’s products are being used successfully in several industries from hospitality, entertainment, and tourism to engineering, manufacturing, financial and government organizations. For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About the Customer Sales and Service World Awards

The Customer Sales and Service World Awards is the world’s premier recognition program created to honor and recognize industry-wide and peer achievements of sales, service, business development, marketing, channels, franchise, and training individuals, teams, departments, and achievements. The Annual Customer Sales and Service World Awards is part of the SVUS Awards® recognition program  from Silicon Valley in the United States of America which also includes other programs such as Consumer World Awards, Customer Sales, and Service World Awards, Golden Bridge Awards, Globe Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.cssworldwards.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com