Promotes Expertise Sharing and Increases Productivity

Bloomfield, NJ, September 25, 2018 – Alloy Software confronts the challenges of knowledge management by tackling the topic of multi-format data silos, starting with the ability to incorporate content created in Microsoft Office seamlessly into its Alloy Navigator product line.

The knowledge base resides at the heart of any successful IT organization for several important reasons. A central repository of technical solutions ultimately lowers support costs, increases the speed of on-boarding new staff and improves customer satisfaction through the delivery of ready to-use solutions. The massive returns provided by knowledge management makes it an obvious focus when striving to make service improvements.

Unfortunately, many organizations keep their hard-fought technical solutions stored in different formats, across multiple repositories which results in data that is hard to search for, access and use. At the same time, converting and centralizing is nearly impractical due to the time it requires. This challenge has sparked an Alloy Software campaign to help customers streamline knowledge accumulation with the ability to batch import Microsoft Word documents directly into their knowledge base with a click of a button.

“We understand the importance of knowledge management and the need for tighter integration with Microsoft Office. Today we’re happy to address this necessity,” said Ivan Samoylov, CTO of Alloy Software. “Documents, manuals and other written material created in Microsoft Word can now be uploaded to Alloy Navigator’s Knowledge Base for immediately availability across the enterprise. Does it sound simple and easy? Yes! Now it is.” These capabilities are now available for all customers using the latest releases of Alloy Navigator Enterprise and Alloy Navigator Express.

About Alloy Navigator

Alloy Navigator is an award-winning ITAM/ITSM platform enabling customers to manage daily IT operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

 

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Celebrating 15 Years of Exceptional Customer Service and Support

BLOOMFIELD, N.J., September 4, 2018 – Alloy Software today announced that its Sales and Technical Services teams have been named Silver Winners in the 13th Annual 2018 Customer Sales and Service World Awards for Customer Service Team of the Year in IT Operations.

The Customer Sales and Service World Awards were created to honor and generate recognition for the achievements of sales and service teams spanning numerous industries across the globe. This coveted annual program, with active participation from more than 80 judges from a broad spectrum of international industry voices, encompasses the world’s best in Sales and Service individuals, teams and departments.

At Alloy Software, customer service is a long-standing cornerstone of the company philosophy. That philosophy is born from an unwavering appreciation for the trust customers place in Alloy’s award-winning software and its service-oriented personnel. With a mindset fixated on customer success, Alloy Software’s Sales and Technical Services teams consistently ensure customers can achieve their business objectives, leverage industry best practices, and seize opportunities to receive amazing results.

“It’s always an honor to be recognized for doing something you love, and we truly do love making our customers successful and happy,” said Paul Ille, Director of Sales and Services of Alloy Software. “Our goal is to make every single person who interacts with Alloy Software a part of our family, and this award confirms for us we’re going in the right direction. Many thanks to our outstanding customers for giving us the opportunity to serve them.”

Alloy Software’s products are being used successfully in several industries from hospitality, entertainment, and tourism to engineering, manufacturing, financial and government organizations. For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

About the Customer Sales and Service World Awards

The Customer Sales and Service World Awards is the world’s premier recognition program created to honor and recognize industry-wide and peer achievements of sales, service, business development, marketing, channels, franchise, and training individuals, teams, departments, and achievements. The Annual Customer Sales and Service World Awards is part of the SVUS Awards® recognition program  from Silicon Valley in the United States of America which also includes other programs such as Consumer World Awards, Customer Sales, and Service World Awards, Golden Bridge Awards, Globe Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.cssworldwards.com.

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

New release helps small and medium businesses gain a complete view of critical IT infrastructure

Bloomfield, NJ, August 15, 2018 (Newswire.com) – Alloy Software today introduced a new release of Alloy Navigator Express that brings enterprise features to an already insightful and support-oriented solution for small and medium sized businesses.

Companies today have become more reliant upon the IT industry to deliver services in a competent and fiscally aware manner. The complexity of this essential need has grown in recent years and the demand for solutions that adapt with this trend is paramount. Alloy Navigator Express has long met these challenges by offering an integrated help desk and asset management solution for businesses of small and medium size. This new version adds several advanced features to further support this mission. Customers can now:

  • Visualize relationships between physical and virtual components of IT services, organizations, and people with the Relationship Mapping tool.
  • Navigate the Alloy Web Portal more efficiently with a sleeker design for both desktop and mobile that offer easier access to critical information.
  • Reduce security risk and management overhead with the new User Authentication feature.

“IT infrastructure is a complex and intricate mechanism,” explained Vladimir Vinogradsky, CEO of Alloy Software. “Keeping it in working order despite frequent changes requires not only an accurate account of its parts, but also a clear understanding of how these parts interact and work together. With this latest version of Alloy Navigator Express, our SMB customers will be able to quickly leverage their data to gain the insight necessary to make informed decisions.”

About Alloy Navigator Express

Alloy Navigator Express is an integrated Help Desk and Asset Management solution for small and medium businesses that enables customers to manage daily IT operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

Contact

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

New release of Discovery Solution helps organizations to better understand IT infrastructure with insightful new features

Bloomfield, NJ, August 2, 2018 – Alloy Software today rolled out a new release of Alloy Discovery, a network inventory solution that enables users to detect, diagnose, and manage hardware and software assets. This new release is focused on increased security, reduced management and new ways to maximize the potential of IT professionals.

The complicated nature of today’s business demands for full visibility of an organization’s IT infrastructure, down to individual details of every computer, printer, router, and network switch. Alloy Discovery has long provided the ability to identify computers, printers, routers and other network equipment, and collect a wealth of essential information for troubleshooting issues, evaluating risks, and planning for system upgrades and replacement. The new release of Alloy Discovery features new and improved tools that enable network administrators to:

  • Gain full visibility of port utilization on network switches and routers using the end-to-end Port Analyzer.
  • Reduce security risks and management overhead with the new User Authentication mechanism.
  • Optimize Alloy Discovery licensing and reduce associated costs with the new Technician Utilization Chart.

In addition to these new features and enhancements, this new version includes many usability and performance improvements.

“Organizations today are managing very complex IT environments that rapidly evolve and grow. With this new release we extend our network inventory solution to help IT professionals meet the demand for sustaining such growth,” said Ivan Samoylov, CTO of Alloy Software. “Alloy Discovery continues to provide an accurate account of networked assets, their configuration details, and their relationship, helping IT organizations tackle a wide range of daily challenges throughout their operations.”

For additional information contact: Jonathan Cotto at 973-661-9700 ext. 7214 or jcotto@alloysoftware.com

About Alloy Discovery

Alloy Discovery is an award-winning network discovery and inventory platform enabling customers to conduct periodic IT auditing operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

 

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Leading ITSM/ITAM Solution recognized for excellence in customer service

Bloomfield, NJ – July 24th, 2018 – Alloy Software has earned the prestigious Gold Consumer World Award for their leading ITAM/ITSM solution, Alloy Navigator Enterprise 8 in the category of Best Consumer Product or Service Excellence for companies of between 11-99 employees.

Alloy Navigator Enterprise 8 is an ITIL-based Service Management and Asset Management solution centered on a powerful business process automation engine that enables customers to manage daily IT operations and automate mission critical IT processes including: Incident and Problem Management, Change Management, Knowledge Management, Organization Management, Contract Management, and more.

“It’s an honor to be named a Gold winner by the Consumer World Awards for this esteemed industry recognition,” said Vladimir Vinogradsky, CEO of Alloy Software. “This award is a testament to Alloy Software’s commitment toward providing excellence with the most comprehensive IT solutions on the market.”

Alloy Navigator Enterprise 8 is successfully being used in a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.

For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

About the Consumer World Awards

SVUS Awards organized by Silicon Valley Communications are conferred in 10 annual award programs: CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globe Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards Awards, Pillar World Awards, PR World Awards, and Women World Awards. Learn more about The Consumer World Awards at www.consumerworldawards.com

 

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com