Nutley, NJ (October 17, 2007) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced that Software Magazine has selected the company for inclusion in the 25th Annual Software 500 list which ranks the world’s foremost software and service providers.

"We are honored to be one of a very small percentage of companies recognized by Software Magazine among other industry leaders including IBM, Microsoft, BMC and CA," said Robert Josefs, Manager of Marketing and Sales at Alloy Software. "Inclusion in the prestigious Software 500 list is a testament to the success of our Alloy Navigator IT service desk management platform that has been embraced by help desk professionals at thousands of small and medium-size businesses around the world."

The Software 500 is a revenue-based ranking of the world's largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.

"The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year. The industry continues to be dynamic with more than 98 new companies on the list this year for the first time," said John P. Desmond, editor of Software Magazine and Softwaremag.com. "The Software 500 helps CIOs, IT staff and senior IT managers create a short list of business partners."

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world's largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.

Nutley, NJ (August 27, 2007) – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced continued strong demand for its Alloy Navigator product within the education market. K-12 institutions, school districts, universities and colleges are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the education market to Alloy Navigator's ease-of-use, low cost of ownership, ease-of-deployment, as well as its flexibility and scalability.

Alloy Navigator offers education customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any educational institution to automate incident, problem, change, configuration, and service management.

"Between our main campus and four other departments under the Program and Evaluation division, we needed a unified service desk system to accommodate our staff and students regardless of location — Alloy Navigator has addressed this need with its unparalleled flexibility and scalability," explained Dr. Sivakumar Jaganathan, Coordinator of Computer Applications at University of Central Florida. "Our IT staff can instantly log into Alloy Navigator, track staff/student IT issues, and provide quick resolution."

Educational institutions fully utilize Alloy Navigator's workflow automation functionality to seamlessly track complex support processes such as problem and change management. Education customers will also find improved Web performance using AJAX, canned reports, improved security, more detailed e-mail notifications and improved support for drag-and-drop operations with the deployment of the latest version – Alloy Navigator 5.3.

"Alloy Navigator has been a great asset to our organization," said Gary Gray, Director of Information Technology at the Southern California College of Optometry (SCCO). "The main benefit of Alloy Navigator is having one single repository to handle all of our IT related information. In addition, the versatility of the system and the open database architecture that allows us to customize our own systems has proven invaluable."

A number of K-12 and higher-learning institutions are currently using the Alloy Navigator product, including University of Pittsburgh, University of Central Florida, Wallkill Central School District, Mt. Pleasant Central School District, Southern California College of Optometry, University Health Services for The University of Texas at Austin, Conseil scolaire public du Nord-Est (French Public School Board in North Bay), and more.

"The education market is a critical industry sector for Alloy Software since our solutions adapt so well within an academic setting," said Robert Josefs, Manager of Marketing and Sales at Alloy Software. "The universal appeal of Alloy Navigator makes it an ideal adjunct for virtually any educational institution – from K-12 to colleges and universities to specialized vocational schools. The combination of scalability, ease-of-use and affordability earns our product a ‘gold star' as an ideal service desk product for the education market."

Pricing & Availability

Alloy Software's Alloy Navigator 5.3 is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). In addition, Alloy Software offers a special discount for all educational institutions, school districts, etc. In an effort to support larger educational institutions, Alloy Software also offers enterprise licensing. For more information regarding pricing and availability, please visit www.alloy-software.int.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.

Nutley, NJ (June 25, 2007) – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced the release of Alloy Navigator™ 5.3 – the company's flagship solution that provides a centralized service desk platform to proactively administer all aspects of IT service management. The new Alloy Navigator 5.3 provides a broad range of features and functionality to automate and optimize IT service and support operations, as well as other business-critical processes.

New features include improved web performance using AJAX (Asynchronous JavaScript and XML), canned reports, enterprise licensing, improved security, improved support for drag-and-drop operations, more detailed email notifications, and various usability improvements.

Addressing the need to enhance web performance for its customers, Alloy Software has implemented AJAX into its latest version of Alloy Navigator. AJAX is a cutting-edge development technique for creating interactive web applications. The intent is to make web pages more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to reload each time the user requests a change. Leveraging AJAX, Alloy Software is replicating the user interface that is comparable to those available on desktop applications. With this functionality now built-in to Alloy Navigator, customers will experience better performance, speed and visibility into the product.

"We have also added various usability improvements into the new Alloy Navigator that make the system easier to deploy for our customers," explained Matthew Hull, Director of Technical Services at Alloy Software. "In addition to new AJAX functionality, we have significantly improved our set-up wizards and simplified the deployment process for administrators with much more context-sensitive guidance. This reduces the need to refer to product documentation while simultaneously increasing the speed of installation."

Additional features of the new Alloy Navigator 5.3 include:

  • Reporting – new canned reports are added, while existing ones within Alloy Navigator offer more usability.
  • Enterprise Licensing – purchasers of Alloy Navigator now have better license support for large multi-site organizations with this new enterprise license offering.
  • Security – improved security model restricts levels of permissions to reduce unauthorized access, and SSL support for incoming and outgoing email server connections.
  • Drag-and-Drop Attachments – drag and drop of file attachments into tickets are a snap.
  • Email Notifications – email notifications provide even more detailed information on changes to tickets – this convenient feature keeps both technicians and end users constantly up to date.
  • Improved Linux Support – Alloy's Inventory Analyzer for Linux now supports the popular Ubuntu Linux distribution.
  • Support for RADMIN 3.0 – remote connection profiles now support Famatech's RADMIN 3.0.
  • Knowledge Base Upgrade – users benefit from improved editing features and the capability to easily track changes in the knowledge base.

Pricing & Availability

Available today, Alloy Navigator is priced per agent and audit node. Pricing for a three-agent license supporting 100 nodes is $3,845 (which includes maintenance).

About Alloy Navigator

Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator enables organizations to automate incident, problem, change, configuration, and service management.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or visit www.alloy-software.int.

Alloy Navigator 5.2 Provides Many New Features Such as Advanced Workflow, Support for Recurring and Global Tickets, Enhanced Software License Compliance and More

Nutley, NJ (February 6, 2007) – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced the release of Alloy Navigator™ 5.2 – an enhanced version of its widely used IT service desk management suite. The new Alloy Navigator 5.2 provides a broad range of features and functionality to automate and optimize IT service and support operations as well as other business-critical processes. Some of the new features in Alloy Navigator 5.2 include advanced workflow, support for recurring and global tickets, enhanced software license compliance and a highly customizable sidebar for agents to customize and personalize their work environments.

Addressing the growing need for IT organizations to manage complex processes, Alloy Navigator's advanced workflow automation functionality supports parent/child dependencies. This enables seamless tracking of complex support processes such as problem management and change management. In addition, the Work Order functionality for task management facilitates handling of complex activities and projects such as the tasks associated with hiring a new employee, updating a server, migrating applications, etc.

With global tickets, agents can easily link multiple incidents to a common problem, and notify users once the issue is resolved. This is especially useful when multiple users or groups experience some type of problem, such as no Internet connectivity or trouble with email. Additionally, recurring tickets allow agents to create templates for scheduled events, and set reminders to perform tasks on a certain date and time. This is extremely useful for scheduling backups and other routine IT maintenance tasks on a regular basis.

Expanding on its integrated asset management capabilities, Alloy Navigator 5.2 also includes enhanced software license compliance with improved reporting functionality. This allows users to identify any disparity between purchased software licenses and actual installations.

In addition to some of the internal functionality, Alloy Navigator 5.2 provides many enhancements to the interface, including a new Microsoft Outlook-style sidebar that allows agents to customize and personalize their work environment and tools.

"Based on the feedback from our customers, the 5.2 release further improves on our product's core strength – the ability to effectively facilitate real world processes and operations in highly dynamic IT support environments," explained Matthew Hull, Director of Technical Services at Alloy Software. "Alloy Navigator is now one step closer to our idea of a system which can quickly be deployed to fulfill the immediate needs of any size IT organization yet evolve to meet increasingly more complex demands."

Other features of Alloy Navigator 5.2 include improvements to email management, knowledge management and the Web Portal, all focused on providing a better self-service experience. The Web Portal now supports service level agreements (SLAs) based on priority and due dates built-in to the tickets. It also allows users to browse the knowledge base by company-defined categories. Alloy Navigator also includes enhanced change management functionality to process all types of change requests.

Pricing & Availability

Available today, Alloy Navigator 5.2 is priced per agent and audit node. Pricing for a three-agent license supporting 100 nodes is $3,845 (which includes maintenance).

About Alloy Navigator

Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator enables organizations to automate incident, problem, change, configuration, and service management.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 338-0744 or visit www.alloy-software.int.

Date: March 19-21, 2006
Location: Gaylord Opryland Resort
Address: 2800 Opryland Drive, Nashville, TN 37214
URL: http://www.thinkhdi.com/HDI2006/
 

Visit Alloy Software at booth #924 for a demonstration of Alloy Navigator 5, a comprehensive and versatile IT management solution based on industry best practices, which lets you proactively manage your Service Desk and IT infrastructure and maximize your critical business processes and performance.

This venue presents the ideal opportunity to personally see Alloy Navigator 5 in action and learn from our experienced IT professionals how this innovative new solution can help your company capitalize on many of its value-added, user-friendly, enterprise-level features and functions.

With Alloy Navigator 5, you can realize numerous major benefits to your Service Desk and IT Infrastructure:

  • Invest wisely in ITIL best practices
  • Implement world-class Service Desk standards
  • Reduce Total Cost of Ownership (TCO)
  • Maximize business performance
  • Ensure and exceed your customers' expectations
  • Control enterprise-wide IT infrastructure change
  • Optimize your intellectual capital
  • Increase bottom-line profitability

The conference is being held at Gaylord Opryland Resort from Sunday, March 19, 2006 through Tuesday, March 21, 2006. This conference program will focus on strategies that will help the entire support organization optimize performance and productivity, integrate more effectively with the IT department, successfully collaborate with the business units/ partners/ customers they support, and align goals with the corporation's broader business objectives.