University Cites Alloy Navigator’s Performance, Ease-of-Use and Affordable Cost of Ownership as Top Reasons for
Selecting the Award-Winning Product

Nutley, NJ (February 25, 2008) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced that the University of Pittsburgh has selected Alloy Navigator to manage IT support across multiple departments. Through its Financial Information Systems (FIS) department, the University of Pittsburgh provides technical support and delivery to the business and financial areas of the University. FIS handles approximately 500 support requests per month, including any issues related to help desk, desktop and mobile computing, network services and application development.

As Alloy Software's flagship product, Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator also enables organizations to automate incident, problem, change, configuration, and service management.

The University of Pittsburgh began their search for a new service desk solution when its support process began to mature, and the FIS team was limited by the information that could be stored on their previous, homegrown system. They sought a product that was easy-to-use, one that adhered to ITIL standards, and one that was easily customizable within its IT environment. The University of Pittsburgh selected Alloy Navigator in 2006.

"Other solutions that we evaluated were either too expensive or inflexible to suit our needs," explained John Duska, Director of Technical Services and Information Security Officer for the FIS department at the University of Pittsburgh. "Alloy Navigator gave us the ability to combine all of our service and support processes in one system with a common database. The capability to easily link incidents, problems, changes, and configuration items is a key advantage of Alloy Navigator."

For the FIS department at the University of Pittsburgh, Alloy Navigator has evolved into its central management system for all service and support needs. The department utilizes Alloy Navigator as its help desk system, computer and network inventory system, change management database, software licensing system, internal and external knowledge-base and self-service portal, as well as its main SLA (Service Level Agreement) compliance and reporting tool.

"Since deploying Alloy Navigator, the most valuable benefit of the product is having the ability to centralize all service and support processes into one database," said Mr. Duska. "By combining incident, problem, change and configuration data, we can now manage our support operations much more efficiently. In implementing Alloy Navigator, we were also able to eliminate our proprietary systems that handled these processes individually and were becoming too costly to maintain."

"The FIS department at The University of Pittsburgh represents a typical Alloy Software customer in the sense that they can use the Alloy Navigator product to handle many different business processes," said Johnny Martinez, Senior Implementation Specialist at Alloy Software. "The product provides the depth to handle a variety of business needs, at a very affordable price and with an easy- to-use system. The customization capabilities also allow customers to tailor the product to their exact desire."

About the University of Pittsburgh and Financial Information Systems

Founded in 1787, the University of Pittsburgh is a leader in education, a pioneer in research, and a partner in regional development. Through its Financial Information Systems (FIS) department, the University of Pittsburgh provides technical support and delivery to the business and financial areas of the University. With 27 employees, FIS's technical staff provides innovative solutions through the strategic use of people, processes and technology for business advancement and cost savings. To support the University's mission of teaching, research and service, FIS is responsible for providing resources to manage projects, design processes, develop IT standards, implement and maintain systems, protect assets, secure information, analyze data, establish audit controls, and implement policies.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or visit www.alloy-software.int.

2007 Growth Stimulated by Increased Demand for Alloy Navigator Product, New Client Engagements, and Global Channel Expansion

Nutley, NJ (January 15, 2008) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced that it achieved strong overall corporate growth in 2007. The company saw a double-digit percentage growth in revenue during the 12-month period ending in December 2007. Key drivers for this growth included an increase in demand for the company's flagship Alloy Navigator product, a range of new client engagements, and an increase in worldwide presence via Alloy's reseller program.

Alloy Software's growth reflects Alloy Navigator's ability to provide customers with a centralized service desk platform to proactively administer all aspects of IT service management. In 2007, Alloy extended its offering with new product features, new capabilities, expanded integrations and an improved support portal. With the release of Alloy Navigator 5.3 in June, Alloy introduced new features such as improved Web performance using AJAX (Asynchronous JavaScript and XML), canned reports, enterprise licensing, improved security, improved support for drag-and-drop operations, more detailed e-mail notifications, and various usability improvements.

Other key drivers for Alloy Software's 2007 growth included continued business with existing customers and increased customer adoption of Alloy Navigator across a variety of industries and vertical markets such as education, healthcare and manufacturing. New customers in 2007 included University of Central Florida, Makita USA, Inc., United Capital Markets, Inc., University of Pittsburgh – Drug Discovery Institute, Transcontinental Inc., Tower Bank, Atrium Staffing, OfficeCare LLC, EMCON Technologies, Waterloo Public Library, Innovation Place, Ossur, and Pan Pacific Hotels and Resorts.

"In 2007, Alloy Software witnessed extraordinary growth both internally – with a new office move and an expanded support staff – and externally through our increased client engagements," said Vladimir Vinogradsky, President and CEO at Alloy Software. "It was a record-breaking year and we are pleased to see such strong demand in the market for our products and services. We will continue to provide top notch support that our customers have come to expect, as they are the primary reason for our company's success."

In addition to new client engagements and the release of Alloy Navigator 5.2 and 5.3, 2007 was a year marked with industry accolades, awards and recognition for Alloy Software. In October, Alloy was ranked on the 25th Annual Software 500 list, which recognizes the world's foremost software and service providers. Two months later, in December, Alloy Software was presented with a 2007 Product of the Year Award from Customer Interaction Solutions Magazine. The award recognizes organizations for outstanding innovation, and honors them for their commitment to quality and excellence.

In 2007, Alloy Software witnessed more extensive multi-site implementations for its products within small and medium-sized businesses, including some of the most recognizable brand names in North America. Increased adoption of Alloy Navigator within key vertical markets also contributed to the company's growth. In addition, Alloy's presence across the globe is even greater as the company continued to strengthen its reseller program in 2007. Alloy products are distributed throughout the United Kingdom, Australia, Denmark, Italy, Poland, Russia and the United Arab Emirates.

"Based on our 2007 growth, we are extremely excited to see how this year develops for our company," said Paul Ille, Director of Technical Services at Alloy Software. "We have a number of unique plans in the pipeline for 2008, and we believe that it will be a record year once again."

Alloy Software 2007 Highlights:

  • Alloy Navigator 5.2 release (February)
  • Alloy Navigator 5.3 release (June)
  • Enterprise Licensing Structure released (June)
  • Named to Software 500 list from Software Magazine (October)
  • Won Product of the Year Award from Customer Interaction Solutions Magazine (December)

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.

Alloy Navigator Honored for Outstanding Innovation in 10th Annual Product of the Year Award Announcement

Nutley, NJ (December 4, 2007) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced that its flagship Alloy Navigator solution has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator enables organizations to automate incident, problem, change, configuration, and service management.

"We are extremely honored to have our Alloy Navigator solution receive a product of the year award from such a prestigious magazine," said Robert Josefs, Manager of Marketing and Sales at Alloy Software. "We believe our service desk solution is one of the best available for small and medium-size businesses around the world. Receiving this recognition offers validation to the success and growth of our flagship product."

"Alloy Software has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Alloy Software in the future. For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards, please visit www.tmcnet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet). For more information about TMC, visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.

Nutley, NJ (November 27, 2007) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced continued strong demand for its Alloy Navigator product within the healthcare industry. Medical centers, hospitals, clinics and university health offices are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the healthcare market to Alloy Navigator's competitive pricing, ease-of-use, flexibility, scalability and customization options.

Alloy Navigator helps service and support organizations optimize IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. Used by thousands of small and medium-size businesses worldwide, Alloy Navigator is a comprehensive IT service management solution that combines a centralized service desk environment with integrated asset, configuration and change management tools.

Alloy Navigator offers healthcare customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any healthcare organization to automate incident, problem, change, configuration, and service management.

"Alloy Navigator allows our two-person IT department to maintain detailed knowledge on all of our company's assets – including non IT-related products," explained Tim Pierson, IT Director at Apple Physical Therapy. "In addition, the flexibility of Alloy Navigator's help desk component has made managing 200 workstations and servers extremely simple. Alloy Navigator is very powerful and performs flawlessly within our company. We are extremely pleased to have found this product."

Healthcare organizations fully utilize Alloy Navigator's workflow automation functionality to seamlessly track complex support processes such as problem and change management. In addition, many healthcare customers utilize the fully customizable Crystal Reports that are integrated within Alloy Navigator. E-mail notifications and escalation rules are two additional features that healthcare customers find most helpful after deploying Alloy Navigator. The product can also be used for disaster recovery relief, allowing a healthcare organization to help disaster victims by tracking and managing the status of projects during a crisis.

A number of healthcare organizations (both domestic and abroad) are currently using the Alloy Navigator product including Wolter Kluwers Health New Zealand, Apple Physical Therapy, Coastal Medical, Northside Mental Health Center, PharmaLink Pty Ltd, Ossur NA, Ossur Europe BV and many more.

"The Alloy Navigator product is extremely beneficial to healthcare organizations due to its on-the-fly customization capabilities and ability to scale as a company grows," explained Robert Josefs, Manager of Marketing and Sales at Alloy Software. "In an industry where every process is mission-critical, it is imperative that healthcare organizations have the best tools at their disposal. Alloy Software continues to provide top-notch IT service management products and unmatched service for all healthcare IT professionals."

Pricing & Availability

Alloy Software's Alloy Navigator 5.3 is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). For more information regarding pricing and availability, please visit www.alloy-software.int.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.

Nutley, NJ (October 30, 2007) – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced a competitive migration program for organizations that are currently utilizing Track-It! and other service desk software. This program allows companies to take advantage of a discount incentive for switching to Alloy Navigator IT service desk management platform from their current software, and quickly and efficiently transition their entire deployment. Depending on the depth of implementation, Alloy Software's technical support team can assist customers that use a service support solution from competing organizations – to deploy Alloy Navigator in as little as one business day.

Alloy Navigator helps service and support organizations optimize IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. Used by thousands of small and medium-size businesses worldwide, Alloy Navigator is a comprehensive IT service management solution that combines a centralized service desk environment with integrated asset, configuration and change management tools.

This migration program is designed for customers that have outgrown their current implementation and want to explore other IT service desk management options before renewing support on their current license or upgrading to the next version. Prospective customers can also trial Alloy Software's free 30-day evaluation and fully understand the benefits of the solution through interactive product webinars.

ExponentHR, a provider of real-time access to payroll, HR and benefits information for managers and employees, selected Alloy Navigator to automate its IT Change Management and help desk operations. Misha Vyazmensky, Director of IT at ExponentHR, knew from past experiences that other solutions were too costly and did not offer the same depth of functionality that Alloy Navigator provided.

"We needed a product that was customizable and one that would continuously scale as we grew, without having to worry about investing a lot of time and money into the solution," explained Vyazmensky. "We made the switch to Alloy Navigator after reviewing the product and recognizing its price point was significantly less than any of its competitors. Also, Alloy Navigator's Change Management module was far more superior than our previous solution."

"Alloy Navigator offers significant advantages over its competitors' products, and is priced at a fraction of the cost of Track-It!," said Robert Josefs, Manager of Marketing and Sales at Alloy Software. "Organizations such as ExponentHR are realizing the need for a comprehensive service desk solution that is both flexible and scalable. Alloy Navigator provides an all-in-one solution with an expansive feature set."

Through this migration program, Alloy Software addresses three key business drivers for those organizations looking to make a switch in their IT service desk platforms. These drivers include: improving service delivery, performance and availability with minimal resources; maximizing the value of IT investments on a limited budget; lowering total cost of ownership (TCO), and achieving return on investment (ROI) in IT assets and employees.

Migration Program Pricing and Availability

Pricing for Alloy Navigator starts at $3,845 for a three-user access license supporting 100 computer nodes (includes maintenance). Companies who qualify for this program can take advantage of a discount incentive. The program begins on October 30, 2007 and ends on March 31, 2008 for customers who wish to transition to Alloy Navigator via the Alloy Software Migration Program. This offer is valid to prospective customers worldwide.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.int.