Alloy Software Enhances Its ITSM Offering

Alloy Software Enhances Its ITSM Offering

​​​​​​Alloy Software today announced a series of new capabilities for its Alloy Navigator and Alloy Discovery products. These enhancements deepen the company’s commitment to meeting the needs of organizations with distributed IT infrastructures that support a remote workforce.

With the introduction of its new Offsite Inventory capability, Alloy Navigator users will be able to conduct the hardware and software audits of remote Windows-based computers and field laptops, even when they are disconnected from the company’s network.

“Many organizations today experience an increasingly remote workforce spread out across multiple locations, often with no permanent connection to the company’s network,” explained Ivan Samoylov, CTO of Alloy Software. “With the extensive level of detail on hardware configurations and installed software, Offsite Inventory is going to ensure an accurate and timely account of offsite computers much needed in today’s IT world”.

In addition to its new Offsite Audit functionality, Alloy Software announced its Single Click Workflow Actions, which enables IT personnel, company’s managers, and outside users to interact with Alloy Navigator and submit their service survey ratings, vote on change requests, or provide quick feedback with a single click on hyperlinks included in targeted email notifications. One of the main objectives of this new capability is to streamline and enhance collaboration between employees and the IT and eliminate hurdles that may delay or prevent them from providing their input.

About Alloy Navigator 

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk,  IT Asset Management and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses that strive to achieve the highest levels of productivity and customer satisfaction.

About Alloy Discovery 

Alloy Discovery is a comprehensive network discovery and inventory platform that enables customers to conduct IT auditing operations and automate mission-critical IT processes.

About Alloy Software 

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received many accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

###

Media Contact

G2 2020 High Performer Badge

Alloy Software Named High Performer in G2 Winter 2020 Report

Alloy Navigator successfully debuts on G2 Crowd in multiple categories

Bloomfield, NJ – February 6th, 2020 — Alloy Navigator, an all-in-one ITSM and ITAM platform that features a Service Desk, Workflow automation, and Asset Management, has been recognized as a High Performer for “Service Desk Software” and “IT Asset Management Software” by the G2’s Winter 2020 Report.

G2 Crowd is a business product review and ranking platform for verified users to share experiences, thoughts, and feedback on various services and technology. Rankings are based on how likely users are to recommend the service to others, satisfaction of users and the popularity of the product.

“The fact that this acknowledgement is based solely on glowing customer reviews makes it extra special for us. “, said Paul Ille, Director of Sales and Services at Alloy Software. “Nothing could be more important than receiving recognition directly from people who enjoy using our software.”

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, IT Asset Management, and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses that strive to achieve the highest levels of productivity and customer satisfaction.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received many accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

###

Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com

Alloy Software extends zapier integration to Alloy Navigator Express

Alloy Software extends Zapier integration to Alloy Navigator Express

Helps SMBs enhance workflow and collaborate with 1500+ applications

Bloomfield, NJ – January 27th, 2019 — Alloy Software has announced integration of Alloy Navigator Express, its IT Asset Management and Helpdesk solution for SMB, with Zapier, a cloud-based intermediary service that helps customers connect applications and build complex workflows spanning multiple business systems.

By leveraging API capabilities in Zapier environment Alloy Navigator Express now can seamlessly connect and collaborate with over 1,500 of other business applications currently available in Zapier’s catalog. This allows for raising Help Desk tickets directly from server monitoring software, such as AWS CloudWatch Alarm, or automatically creating Trello cards once change requests in Alloy Navigator Express get approved for implementation.

“Following the recent announcement of Zapier integration for Alloy Navigator Enterprise, we are pleased to offer the same level of workflow enhancements and collaboration capabilities to SMB customers who rely on Alloy Navigator Express for their daily IT management needs,” explained Ivan Samoylov, the CTO of Alloy Software. “With just a few clicks, Alloy Navigator Express customers now can connect to hundreds of other tools and platforms like Google Apps, GoToMeeting, and many more, to do things that previously didn’t seem possible.”

In addition, the latest release of Alloy Navigator Express also includes a native module application for Android and iOS. With full support for real-time push notifications, IT teams can communicate and collaborate without interruption, even when they’re on the move.

About Zapier

Zapier is an online automation tool that allows users to connect many popular web apps, such as Gmail, MailChimp, LiveChat, and Trello. Zapier can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It is so easy that anyone can build their own app workflows with just a few clicks.

About Alloy Navigator Express

Alloy Navigator Express is an integrated Help Desk and Asset Management solution for small and medium businesses that enables users to discover and control IT assets, automate daily tasks, streamline internal collaboration and communicate effectively with customers. This product delivers comprehensive insights into your support processes through interactive dashboards, real-time reporting, and flexible notifications.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

• Learn more about Alloy Navigator Express
• Follow Alloy Software on Twitter @AlloySoftware
• Follow Alloy Software on LinkedIn
• Become a fan of Alloy Software on Facebook

###

Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com

Stevie 2020 Finalist Badge

Alloy Software Named Finalist in 2020 Stevie® Awards for Sales and Customer Service

Bloomfield, NJ – January 16th, 2020 — Alloy Software today announced that its Sales and Services team has been named a finalist in the 2020 Stevie® Awards for Sales and Customer Service.  

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. All organizations and individuals worldwide are invited to submit nominations. There are more than 150 categories to choose from. 

It’s a major honor to be named an American Business Award finalist,” commented Paul Ille, Director of Sales and Services, “To be recognized for the efforts we make day in and day out is something very special to us.”    

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

About Alloy Navigator  

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, IT Asset Management, and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction. 

About Alloy Software  

Established in 2002, Alloy Software a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more. 

For more information

###

Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com

Project Management

Alloy Software Expands ITSM Platform with Project Management

Bloomfield, NJ – October  21st, 2019Alloy Software today announced a major expansion of its comprehensive ITAM/ITSM offering with project management features to help IT teams easily organize, track, and implement projects and internal tasks on time. The project management module includes an interactive Gantt chart for planning tasks, visualizing their progression, and analyzing project performance from start through completion. Driven by the powerful action-based workflow residing at the heart of the Alloy Navigator platform, the new project management solution delivers a streamlined and fully customizable experience for small and large teams. 

The latest release also features a native Mobile App for Android and iOS. With full support for real-time push notifications IT teams have seamless communication and collaboration even when they are on the go. In addition, the existing Web App has been greatly improved. The new user interface inspired by Material Design strongly focuses on performance and usability.  

“This release is a testament of our unwavering commitment and dedication to user experience,” explained Vladimir Vinogradsky, CEO of Alloy Software. “We feel proud and excited to accompany a very long list of compelling functionality, usability and performance improvements with several most requested additions to our ITAM/ITSM solution. We are confident the new project management module and the new Mobile App will help IT teams achieve new levels of productivity and excellence, and drive business success as a result.”  

 About Alloy Navigator  

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, IT Asset Management, and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.  

  

For more information: 

###  

Media Contact 

Ivan Samoylov 
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com