Latest offering helps small and medium sized companies effectively manage growth with unmatched clarity

Bloomfield, NJ – May 20, 2019 – Alloy Software has announced the exciting expansion of their IT Help Desk and Asset Management solution, Alloy Navigator Express. With several breakthrough features and advancements, this solution is revamping the way IT sets the groundwork for small and medium business success.

“As organizations grow, so does the infrastructure that delivers critical services. This raises the need for detailed oversight of the processes that make such growth possible”, said Vladimir Vinogradsky, CEO and President of Alloy Software. “By extending Alloy Navigator Express, we’ve redefined how our customers adapt to their ever-changing IT environment.”

Navigate Your Ever-Changing Environment

Alloy Navigator Express empowers businesses of small and medium size to automate their IT growth with confidence and clarity using impressive new features:

  • Track and monitor infrastructure changes with approval processes that ensure appropriate parties have oversight.
  • Achieve high-level visibility with graphical lifecycles to better understand the current state of the process.
  • Promote collaboration and effectively distribute work with group support and intelligent auto-assignment.
  • Get sign off quickly using approval groups to facilitate purchases, expand knowledge base, and manage changes.
  • Comprehensive network diagrams offer a visual presentation of how devices relate for an in-depth understanding of critical infrastructure connections.

These enhancements make Alloy Navigator Express an essential product for small and medium businesses today.

About Alloy Navigator Express

Alloy Navigator Express is an integrated Help Desk and Asset Management solution for small and medium businesses that enables users to discover and control IT assets, automate daily tasks, streamline internal collaboration and communicate effectively with customers. This product delivers comprehensive insights into your support processes through interactive dashboards, real-time reporting, and flexible notifications.

About Alloy Software

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Alloy Navigator receives the prestigious Stevie Award for Best IT Service Management software

Bloomfield, NJ – May 8, 2019 – Leading solutions provider, Alloy Software, has earned a Bronze Stevie for Best New Product of the Year in the IT Service Management category for its latest Alloy Navigator offering. This marks the second year that the ITSM solution has attained this honor.

The American Business Awards are the United States’ premier business award program that recognizes excellence in the workplace. Nicknamed “the Stevie’s” for the Greek word meaning “crowned,” these accolades are available for submission by organizations of all sizes. Over 200 professionals worldwide participated in the judging process to select this year’s winners.

A Stevie Award judge defined Alloy Navigator as being “a good solution in this space, with great market potential,” and others lauded the software for its ability to conduct IT operations encompassing disciplines such as Configuration, Change and Asset Management. This industry recognition builds on Alloy Software’s momentum as a rising innovator in the IT industry today.

Alloy Navigator enables companies to answer their IT challenges with intuitive functionality and insightful features. With fully integrated service desk, network inventory and knowledge management, this solution dramatically simplifies and strengthens IT operations. Additionally, workflow management capabilities enable users to customize processes to the specific needs of their business and personnel. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

“Providing great service is an art form only achieved through harnessing that extra, intangible something that makes your customers feel special, appreciated and considered,” said Paul Ille, Director of Sales and Services. “Here at Alloy, we take great pride in not only practicing the craft of customer satisfaction, but in the opportunity to develop robust solutions that enable our amazing customers to do the same.”

Details about The American Business Awards and the list of 2019 Stevie winners are available at www.stevieawards.com/aba

About Alloy Software

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.stevieawards.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Capterra again places Alloy Navigator among the most widely used solutions in the ITSM space

Bloomfield, NJ – April 15, 2019 – Alloy Software’s IT Service Management solution, Alloy Navigator, has been named as a 2019 Top 20 Most Popular ITSM Software by Capterra, a leading online resource for business software buyers powered by Gartner Digital Markets. This marks the second distinction that Alloy Navigator has earned from Capterra in the ITSM Software category.

The Top 20 Most Popular ITSM Software Report is an independent assessment that evaluates a products customer base, number of active users and social presence to determine a listing of market leaders in the ITSM space whom offer the most widely adopted solutions. The methodology behind the creation of this report can be found here.

Alloy Navigator has also garnered recognition among prominent IT solutions in multiple reports published by Gartner companies earlier this year. GetApp recently selected Alloy Navigator as a Category Leader of IT Service Management solutions in its first 2019 Quarterly ranking. Software Advice also recognized Alloy Navigator as a FrontRunner for IT Help Desk software and was represented among top-rated solutions in the FrontRunners quadrant.

  • Read GetApp’s IT Service Management (ITSM) Category Leaders Q1 2019 ranking here.
  • ​See Software Advice’s FrontRunners Quadrant for IT Help Desk Software here.

“At Alloy Software, we work hard to provide our customers with products that strike the perfect balance between functionality, performance and affordability,” said Ivan Samoylov, CTO of Alloy Software. “It’s exciting to be recognized for helping IT professionals achieve the highest levels of service quality possible.”

  • Capterra’s 2019 Top 20 Most Popular ITSM Software report can be found here.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Gartner methodology places Alloy Navigator among top-rated products in its category

Bloomfield, NJ – February 19, 2019 Alloy Software announced today that its flagship solution Alloy Navigator, designed to help organizations manage, support and improve IT services, was named a FrontRunner for IT Help Desk software by Software Advice.

The FrontRunners quadrant, powered by Gartner methodology and available through Software Advice, offers an assessment of software products within a selected software category. This data-driven report is heavily based on user reviews and intended to help small businesses find products that meet their needs and provide the best value. To create this report, Software Advice evaluated over 240 Help Desk products and only those with the highest scores for Usability and User Recommendations were named as FrontRunners.

With a total average score of 4.45 out of 5 from user reviews, Alloy Navigator has earned strong distinctions for its ease of use, functionality, customer support and overall value. “Alloy keeps our technology department on task and gives our company’s users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it…,” said a recent reviewer.

“We are very excited and proud to be included in the FrontRunners Quadrant”, said Vladimir Vinogradsky, CEO of Alloy Software. “We believe the placement of Alloy Navigator in the report reflects our commitment to develop IT management solutions that help our customers ensure the highest quality of IT service delivery.”

You can download the full FrontRunners for Help Desk report here.

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Alloy Navigator Debuts in 2019 Quarterly Ranking of Leading IT Service Management Solutions

Bloomfield, NJ – January 24, 2019 – Alloy Software’s flagship ITSM product Alloy Navigator has garnered industry recognition as a 2019 Q1 IT Service Management Category Leader by leading cloud-based business applications marketplace GetApp.

GetApp’s quarterly Category Leaders report helps business owners and decision makers to assess ITSM products by ranking the leading IT service management solutions within the greater North American software market. To create this listing, research analysts judge contenders on five unique data points: user perception, compatibility with other systems, mobile offerings, technical capabilities and security. Each of these factors is worth a maximum of 20 points for a possible total score of 100. Hundreds of products are evaluated and whittled down to the top 10-15 of which become Category Leaders.

Alloy Navigator attained high scores for its platform, functionality and user security features. Furthermore, strong reviews on GetApp have given the ITSM solution an overall rating of 4.6 out of 5 points, praising its ease of use and value for pricing. Alloy Navigator has delivered customer success across a broad spectrum of industries, from hospitality, entertainment and tourism to engineering, manufacturing, financial and government organizations.

“This industry recognition marks an exciting start to 2019. We couldn’t be happier to see Alloy Navigator rank among leading IT service management solutions,” said Ivan Samoylov, CTO of Alloy Software. “We’ve developed and refined Alloy Navigator to be one of the most flexible and powerful ITSM products on the market. Many thanks to our customers for the opportunity to serve them in this capacity.”

GetApp’s IT Service Management Category Leaders Q1 2019 infographic can be found here.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT service and asset management solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from service desk, asset and software asset management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service desk and asset management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About GetApp

GetApp, a part of the Gartner Digital Markets network, is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side by side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. GetApp is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com