Gartner methodology places Alloy Navigator among top-rated products in its category.

BLOOMFIELD, N.J., February 19, 2019 Alloy Software announced today that its flagship solution Alloy Navigator, designed to help organizations manage, support and improve IT services, was named a FrontRunner for IT Help Desk software by Software Advice.

The FrontRunners quadrant, powered by Gartner methodology and available through Software Advice, offers an assessment of software products within a selected software category. This data-driven report is heavily based on user reviews and intended to help small businesses find products that meet their needs and provide the best value. To create this report, Software Advice evaluated over 240 Help Desk products and only those with the highest scores for Usability and User Recommendations were named as FrontRunners.

With a total average score of 4.45 out of 5 from user reviews, Alloy Navigator has earned strong distinctions for its ease of use, functionality, customer support and overall value. “Alloy keeps our technology department on task and gives our company’s users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it…,” said a recent reviewer.

“We are very excited and proud to be included in the FrontRunners Quadrant”, said Vladimir Vinogradsky, CEO of Alloy Software. “We believe the placement of Alloy Navigator in the report reflects our commitment to develop IT management solutions that help our customers ensure the highest quality of IT service delivery.”

You can download the full FrontRunners for Help Desk report here.

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Commitment to developing quality products distinguishes Alloy Software among top IT organizations

Bloomfield, NJ, January 7, 2019 (Newswire.com) – Alloy Software has won at the 8th annual Best in Biz Awards, taking bronze for its flagship IT Service and Asset management solution, Alloy Navigator, in the category of Enterprise Product of the Year – Other Software.

The winning solution, Alloy Navigator, earned this distinction on the strength of its intuitive communication options, its ability to visualize object relationships and seamlessly incorporate Microsoft Office documents into its comprehensive Knowledge Base. This highly rated solution rises to the challenge of a high-quality, fully integrated product that offers users the opportunity to better manage existing IT environments and improve service and support processes for maximum efficiency and reduced costs.

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

The annual Best in Biz awards are judged by prominent editors and reporters from respected newspapers, TV outlets and trade publications in North America. The 2018 judging panel included writers from Associated Press, Barron’s, Forbes, eWeek, and The New York Times, among others.

“We are very proud to receive this honor as a testament to our continued emphasis on excellence. At Alloy Software, we understand the challenges IT professionals face and we see to it that our customers don’t face those challenges alone.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “This award reflects the commitment of Alloy Software to help our clients gain the foresight to navigate their daily IT operations.”

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution trusted by IT professionals internationally. In 2017, Alloy Navigator was ranked among the Top 20 Most Popular ITSM products by Capterra. This year, Alloy Navigator has risen to win a Bronze Stevie Award, a Silver Customer Sales and Service World Award, a Gold Consumer World Award and recognition by Capterra as a Top 20 Most Affordable Help Desk Solution.

Alloy Navigator is successfully being used in a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Best in Biz Awards

Since 2011, Best in Biz Awards has made its mark as the only independent business awards program judged each year by a who’s who of prominent reporters and editors selected from top-tier publications from North America and around the world. Over the years, Best in Biz Awards judges have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the world economy to local companies and some of the most innovative start-ups. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 70 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Offering gives small businesses quick access to accurate IT asset information from across their network

Bloomfield, NJ, December 20, 2018 – Alloy Software today unveiled the Community Edition of Alloy Discovery Express, a no-cost version of its leading network inventory solution for the SMB market. This release gives small and medium businesses the benefit of a high-quality tool that was previously only available for premium customers.

The challenges that IT professionals face on a day-to-day basis can prove daunting at times, especially when managing software and hardware inventories within a complex IT infrastructure. With these hurdles in mind, Alloy Software is proud to provide qualified businesses with immediate access to our premium network inventory solution, free of charge. This offer includes award-winning technical support, special utility releases and software updates.

Alloy Discovery Express enables customers to one-click audit their entire network inventory, automate administrative tasks and troubleshoot standard operations. The many highlights of this product include the ability to:

  • Discover Your Entire Network – Compile an accurate and timely account of your networked assets.
  • Achieve Higher Service Levels – Enhance your customer support processes, automate everyday tasks and dispense faster resolutions.
  • Save Time and Money – Plan ahead for upgrades, resolve issues, evaluate risks and avoid high costs with customizable analytics and reports.

“As developers, we love empowering IT professionals to take on their challenges with software that achieves the highest levels of productivity,” said Ivan Samoylov, CTO of Alloy Software. “The Community Edition of Alloy Discovery Express not only gives back to the IT industry, but also enables small businesses to experience the depth of our product. We’re very excited to see how users leverage this new release.”

About Alloy Discovery Express

Alloy Discovery Express is a comprehensive network discovery and inventory platform that enables customers to conduct IT auditing operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Capterra Recognition is the Fourth Industry Award Earned This Year

BLOOMFIELD, N.J., October 9, 2018 – Alloy Software continued its ascent in the fourth quarter of 2018 by picking up its fourth industry award win of the year. Alloy Navigator has been recognized by Capterra, the leading online resource for business software buyers, as a
Top 20 Most Affordable Help Desk Software product for 2018. Capterra is a Gartner company.

The Top 20 Most Affordable Help Desk Software Report is an independent assessment that evaluates the standard features offered by a product, the cost of these features, and customer reviews on feature fit, value and quality. This list is available at https://www.capterra.com/help-desk-software/#affordable.

“We are honored to be voted as one of the Top 20 Most Affordable Help Desk Solutions by a leading industry publication such as Capterra,” said Vladimir Vinogradsky, founder and CEO of Alloy Software. “Alloy Navigator strives for a perfect balance of features, performance, and affordability, making it an easy choice for managing daily IT operations and helping IT professionals achieve the highest levels of service quality, operational effectiveness, and customer satisfaction. This recognition by industry experts is a great motivator for our entire team in the continued
evolution of our IT management solutions.”

Alloy Software’s products are being used successfully in several industries from hospitality, entertainment, and tourism to engineering, manufacturing, financial and government organizations. For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Navigator

Alloy Navigator is a powerful and cost-effective Service Desk solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips customers with the tools to streamline and improve the
efficiency of IT processes and services, including Incident, Problem and Change Management, Asset Management, Knowledge Management and more.  In 2017, Alloy Navigator was ranked among the Top 20 Most Popular ITSM products by Capterra. This year, Alloy Navigator has risen to win a Bronze Stevie Award, a Silver Customer Sales and Service World Award and a Gold Consumer World Award.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps
more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Promotes Expertise Sharing and Increases Productivity

Bloomfield, NJ, September 25, 2018 – Alloy Software confronts the challenges of knowledge management by tackling the topic of multi-format data silos, starting with the ability to incorporate content created in Microsoft Office seamlessly into its Alloy Navigator product line.

The knowledge base resides at the heart of any successful IT organization for several important reasons. A central repository of technical solutions ultimately lowers support costs, increases the speed of on-boarding new staff and improves customer satisfaction through the delivery of ready to-use solutions. The massive returns provided by knowledge management makes it an obvious focus when striving to make service improvements.

Unfortunately, many organizations keep their hard-fought technical solutions stored in different formats, across multiple repositories which results in data that is hard to search for, access and use. At the same time, converting and centralizing is nearly impractical due to the time it requires. This challenge has sparked an Alloy Software campaign to help customers streamline knowledge accumulation with the ability to batch import Microsoft Word documents directly into their knowledge base with a click of a button.

“We understand the importance of knowledge management and the need for tighter integration with Microsoft Office. Today we’re happy to address this necessity,” said Ivan Samoylov, CTO of Alloy Software. “Documents, manuals and other written material created in Microsoft Word can now be uploaded to Alloy Navigator’s Knowledge Base for immediately availability across the enterprise. Does it sound simple and easy? Yes! Now it is.” These capabilities are now available for all customers using the latest releases of Alloy Navigator Enterprise and Alloy Navigator Express.

About Alloy Navigator

Alloy Navigator is an award-winning ITAM/ITSM platform enabling customers to manage daily IT operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

 

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com