Helps SMBs enhance workflow and collaborate with 1500+ applications

Bloomfield, NJ – January 27th, 2019 — Alloy Software has announced integration of Alloy Navigator Express, its IT Asset Management and Helpdesk solution for SMB, with Zapier, a cloud-based intermediary service that helps customers connect applications and build complex workflows spanning multiple business systems.

By leveraging API capabilities in Zapier environment Alloy Navigator Express now can seamlessly connect and collaborate with over 1,500 of other business applications currently available in Zapier’s catalog. This allows for raising Help Desk tickets directly from server monitoring software, such as AWS CloudWatch Alarm, or automatically creating Trello cards once change requests in Alloy Navigator Express get approved for implementation.

“Following the recent announcement of Zapier integration for Alloy Navigator Enterprise, we are pleased to offer the same level of workflow enhancements and collaboration capabilities to SMB customers who rely on Alloy Navigator Express for their daily IT management needs,” explained Ivan Samoylov, the CTO of Alloy Software. “With just a few clicks, Alloy Navigator Express customers now can connect to hundreds of other tools and platforms like Google Apps, GoToMeeting, and many more, to do things that previously didn’t seem possible.”

In addition, the latest release of Alloy Navigator Express also includes a native module application for Android and iOS. With full support for real-time push notifications, IT teams can communicate and collaborate without interruption, even when they’re on the move.

About Zapier

Zapier is an online automation tool that allows users to connect many popular web apps, such as Gmail, MailChimp, LiveChat, and Trello. Zapier can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It is so easy that anyone can build their own app workflows with just a few clicks.

About Alloy Navigator Express

Alloy Navigator Express is an integrated Help Desk and Asset Management solution for small and medium businesses that enables users to discover and control IT assets, automate daily tasks, streamline internal collaboration and communicate effectively with customers. This product delivers comprehensive insights into your support processes through interactive dashboards, real-time reporting, and flexible notifications.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

• Learn more about Alloy Navigator Express
• Follow Alloy Software on Twitter @AlloySoftware
• Follow Alloy Software on LinkedIn
• Become a fan of Alloy Software on Facebook

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Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
ivans@alloysoftware.com

Stevie 2020 Finalist

Bloomfield, NJ – January 16th, 2020 — Alloy Software today announced that its Sales and Services team has been named a finalist in the 2019 Stevie® Awards for Sales and Customer Service.  

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. All organizations and individuals worldwide are invited to submit nominations. There are more than 150 categories to choose from. 

It’s a major honor to be named an American Business Award finalist,” commented Paul Ille, Director of Sales and Services, “To be recognized for the efforts we make day in and day out is something very special to us.”    

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

About Alloy Navigator  

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction. 

About Alloy Software  

Established in 2002, Alloy Software a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more. 

For more information

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Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
ivans@alloysoftware.com

Bloomfield, NJ – October  21st, 2019Alloy Software today announced a major expansion of its comprehensive ITAM/ITSM offering with project management features to help IT teams easily organize, track, and implement projects and internal tasks on time. The project management module includes an interactive Gantt chart for planning tasks, visualizing their progression, and analyzing project performance from start through completion. Driven by the powerful action-based workflow residing at the heart of the Alloy Navigator platform, the new project management solution delivers a streamlined and fully customizable experience for small and large teams. 

The latest release also features a native Mobile App for Android and iOS. With full support for real-time push notifications IT teams have seamless communication and collaboration even when they are on the go. In addition, the existing Web App has been greatly improved. The new user interface inspired by Material Design strongly focuses on performance and usability.  

“This release is a testament of our unwavering commitment and dedication to user experience,” explained Vladimir Vinogradsky, CEO of Alloy Software. “We feel proud and excited to accompany a very long list of compelling functionality, usability and performance improvements with several most requested additions to our ITAM/ITSM solution. We are confident the new project management module and the new Mobile App will help IT teams achieve new levels of productivity and excellence, and drive business success as a result.”  

 About Alloy Navigator  

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.  

  

For more information: 

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Media Contact 

Ivan Samoylov 
Alloy Software
973.661.9700 x7212
ivans@alloysoftware.com  

Alloy’s Customer-Centric Upgrade Assurance Program Awarded for Distinguished Service Excellence

Bloomfield, NJ – September 18th, 2019 – Alloy Software has been named a Silver winner at the 2019 Customer Sales and Service World Awards for the second straight year. The company’s Sales and Service teams were recognized for Customer Service Team of the Year, Client Relations in the Information Technology category for its dedication to customer success. The CSS World Awards recognize Customer Service and Sales teams globally across a multitude of industries.

“When you receive recognition for what you’ve aimed for, it’s always something special,” said Paul Ille, Director of Sales and Services at Alloy Software. “We’re truly thankful for having the great pleasure of giving our customers the very best service possible.”

Software upgrades are often associated with unexpected circumstances leading to downtime and additional troubleshooting. When it comes to upgrading essential IT management software residing at the heart of business operations, such as Alloy Navigator, the downtime can disrupt the entire organization and turn out to be extremely costly. Taking this into account, IT managers may be reluctant to upgrade and thus miss out on the full advantages of new features and critical performance and security improvements.

In order to combat this, Alloy Software designed the Upgrade Assurance program to guarantee a simple, efficient and error-free upgrade process. Through this program, Alloy’s service experts work with customers to implement smooth product upgrades that warrant success with minimal downtime. In order to achieve this, Alloy restructured its Sales and Technical Services teams under centralized management with a singular vision of providing superior service. Today, Alloy’s Sales and Service teams work seamlessly and united to ensure that customers feel comfortable and never hesitate to take advantage of product upgrades.

About Alloy Software

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.

About the Customer Sales and Service World Awards

Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldwards.com.

For More Information:

Contact

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Alloy Navigator debuts on Gartner listing of most popular ITAM Software

Bloomfield, NJ – August 20th, 2019 – Alloy Software’s Service Desk solution, Alloy Navigator, has been chosen as 2019 Top 20 IT Asset Management Software by Capterra, a Gartner company, the online service that helps organizations find the right software.

Capterra’s Top 20 IT Asset Management Software report is an independent assessment that evaluates user reviews and online search activity to determine the most popular and widely adopted solutions in the ITAM space. Over the last 12 months, Alloy Navigator has been positively reviewed on the strength of its features and functionality, ease of use and value for money. The detailed Top 20 report can be found here.

Alloy Navigator gives organizations control over the entire lifecycle of their assets, from procurement and acquisition through to retirement. With a rich cast of supporting features such as comprehensive networked asset discovery, the mobile inventory scanner, equipment lending library, and in-depth consumables and stock management, Alloy Navigator provides a full-service approach to asset management.

“We are very pleased that Alloy Software has been named among top ITAM solutions,” said Ivan Samoylov, CTO of Alloy Software, “this report underscores our continued commitment to creating and evolving solutions that help professionals manage every aspect of their daily operations. We would like to thank all customers who provided their honest and thoughtful feedback that helped us achieve this distinguished recognition.”

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.

For More Information: