New release helps small and medium businesses gain a complete view of critical IT infrastructure

Bloomfield, NJ – August 15, 2018 – Alloy Software today introduced a new release of Alloy Navigator Express that brings enterprise features to an already insightful and support-oriented solution for small and medium sized businesses.

Companies today have become more reliant upon the IT industry to deliver services in a competent and fiscally aware manner. The complexity of this essential need has grown in recent years and the demand for solutions that adapt with this trend is paramount. Alloy Navigator Express has long met these challenges by offering an integrated help desk and asset management solution for businesses of small and medium size. This new version adds several advanced features to further support this mission. Customers can now:

  • Visualize relationships between physical and virtual components of IT services, organizations, and people with the Relationship Mapping tool.
  • Navigate the Alloy Web Portal more efficiently with a sleeker design for both desktop and mobile that offer easier access to critical information.
  • Reduce security risk and management overhead with the new User Authentication feature.

“IT infrastructure is a complex and intricate mechanism,” explained Vladimir Vinogradsky, CEO of Alloy Software. “Keeping it in working order despite frequent changes requires not only an accurate account of its parts, but also a clear understanding of how these parts interact and work together. With this latest version of Alloy Navigator Express, our SMB customers will be able to quickly leverage their data to gain the insight necessary to make informed decisions.”

About Alloy Navigator Express

Alloy Navigator Express is an integrated Help Desk and Asset Management solution for small and medium businesses that enables users to discover and control IT assets, automate daily tasks, streamline internal collaboration and communicate effectively with customers. This product delivers comprehensive insights into your support processes through interactive dashboards, real-time reporting, and flexible notifications.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information

Contact

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

New release helps organizations to better understand IT infrastructure with insightful new features

Bloomfield, NJ – August 2, 2018 – Alloy Software today rolled out a new release of Alloy Discovery, a network inventory solution that enables users to detect, diagnose, and manage hardware and software assets. This new release is focused on increased security, reduced management and new ways to maximize the potential of IT professionals.

The complicated nature of today’s business demands for full visibility of an organization’s IT infrastructure, down to individual details of every computer, printer, router, and network switch. Alloy Discovery has long provided the ability to identify computers, printers, routers and other network equipment, and collect a wealth of essential information for troubleshooting issues, evaluating risks, and planning for system upgrades and replacement. The new release of Alloy Discovery features new and improved tools that enable network administrators to:

  • Gain full visibility of port utilization on network switches and routers using the end-to-end Port Analyzer.
  • Reduce security risks and management overhead with the new User Authentication mechanism.
  • Optimize Alloy Discovery licensing and reduce associated costs with the new Technician Utilization Chart.

In addition to these new features and enhancements, this new version includes many usability and performance improvements.

“Organizations today are managing very complex IT environments that rapidly evolve and grow. With this new release we extend our network inventory solution to help IT professionals meet the demand for sustaining such growth,” said Ivan Samoylov, CTO of Alloy Software. “Alloy Discovery continues to provide an accurate account of networked assets, their configuration details, and their relationship, helping IT organizations tackle a wide range of daily challenges throughout their operations.”

For additional information contact: Jonathan Cotto at 973-661-9700 ext. 7214 or jcotto@alloysoftware.com

About Alloy Discovery

Alloy Discovery is an award-winning network discovery and inventory platform enabling customers to conduct periodic IT auditing operations and automate mission critical IT processes.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

Leading ITSM and ITAM Solution recognized for excellence in customer service

Bloomfield, NJ – July 24th, 2018 – Alloy Software has earned the prestigious Gold Consumer World Award for their leading ITAM/ITSM solution, Alloy Navigator Enterprise 8 in the category of Best Consumer Product or Service Excellence for companies of between 11-99 employees.

Alloy Navigator Enterprise is an ITIL-based Service Management and Asset Management solution centered on a powerful business process automation engine that enables customers to manage daily IT operations and automate mission critical IT processes including: Incident and Problem Management, Change Management, Knowledge Management, Organization Management, Contract Management, and more.

“It’s an honor to be named a Gold winner by the Consumer World Awards for this esteemed industry recognition,” said Vladimir Vinogradsky, CEO of Alloy Software. “This award is a testament to Alloy Software’s commitment toward providing excellence with the most comprehensive IT solutions on the market.”

Alloy Navigator Enterprise is successfully being used in a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.

For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About the Consumer World Awards

SVUS Awards organized by Silicon Valley Communications are conferred in 10 annual award programs: CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globe Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards Awards, Pillar World Awards, PR World Awards, and Women World Awards. Learn more about The Consumer World Awards at www.consumerworldawards.com

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

New release helps organizations manage changes with comprehensive view of IT infrastructure

Bloomfield, NJ – July 16, 2018 – Alloy Software today rolled out a new release of Alloy Navigator, focused on the visual representation of complex relationships across services, processes and other IT infrastructure components.

Today’s businesses have become heavily reliant on modern information technology, which has become increasingly more complex. The interconnection of services, applications, and platforms make IT infrastructure management a very challenging task. Complex dependencies make it extremely difficult to accurately predict the impact of changes, as well as diagnose and solve IT service issues in a timely and effective manner. For many organizations, the unforeseen consequences of changes have led to costly service downtime, unpredictable maintenance escalation, and repair expenses.

The latest update focuses on addressing these paramount challenges by offering new and enhanced tools for visualizing relationships between physical and virtual components of the IT business services, organizations, and people. This results in more accurate planning for infrastructure changes, recognition of their impact on services and business processes, increased IT awareness, happy customers, and a better bottom line.

“IT infrastructure is a complex and intricate mechanism,” explained Vladimir Vinogradsky, CEO of Alloy Software. “Keeping it in working order despite frequent changes requires not only an accurate account of its parts, but also a clear understanding of how these parts fit and work together. With this latest version of Alloy Navigator, our customers will be able to quickly leverage their data to see how IT components and processes relate to each other and gain much needed insight and intelligence for making informed decisions.”

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

Media Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9700 x7214
jcotto@alloy-software.com

Alloy Software released a new cumulative update (version 6.1.2) for the Alloy Audit Tools. Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator product families to audit computers and work with audit snapshots.

This update improves detection of Microsoft SQL Server editions and serial numbers, among other improvements. A detailed list of changes in this version is available in the Release Notes document available on the Support Portal.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 7, and 8
  • Alloy Discovery Enterprise 7, and 8
  • Alloy Navigator Express 7, and 8
  • Alloy Discovery Express 7

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.