Alloy Navigator Express

Version 8.2.4 is a maintenance release. This release contains performance improvements and and maintenance fixes for issues identified in earlier versions.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Alloy Navigator Enterprise 8.2.5 Released

Version 8.2.4 is a maintenance release. This release contains several performance improvements and maintenance fixes for issues identified in earlier versions.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Gartner methodology places Alloy Navigator among top-rated products in its category

Bloomfield, NJ – February 19, 2019 Alloy Software announced today that its flagship solution Alloy Navigator, designed to help organizations manage, support and improve IT services, was named a FrontRunner for IT Help Desk software by Software Advice.

The FrontRunners quadrant, powered by Gartner methodology and available through Software Advice, offers an assessment of software products within a selected software category. This data-driven report is heavily based on user reviews and intended to help small businesses find products that meet their needs and provide the best value. To create this report, Software Advice evaluated over 240 Help Desk products and only those with the highest scores for Usability and User Recommendations were named as FrontRunners.

With a total average score of 4.45 out of 5 from user reviews, Alloy Navigator has earned strong distinctions for its ease of use, functionality, customer support and overall value. “Alloy keeps our technology department on task and gives our company’s users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it…,” said a recent reviewer.

“We are very excited and proud to be included in the FrontRunners Quadrant”, said Vladimir Vinogradsky, CEO of Alloy Software. “We believe the placement of Alloy Navigator in the report reflects our commitment to develop IT management solutions that help our customers ensure the highest quality of IT service delivery.”

You can download the full FrontRunners for Help Desk report here.

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Alloy Software released a new cumulative update (version 6.2.0) for the Alloy Audit Tools. Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator product families to audit computers and work with audit snapshots.

This update improves detection of Microsoft SQL Server editions and serial numbers, among other improvements. A detailed list of changes in this version is available in the Release Notes document available on the Support Portal.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 7 and 8
  • Alloy Discovery Enterprise 7 and 8
  • Alloy Navigator Express 7 and 8
  • Alloy Discovery Express 7 and 8

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.

Alloy Navigator Debuts in 2019 Quarterly Ranking of Leading IT Service Management Solutions

Bloomfield, NJ – January 24, 2019 – Alloy Software’s flagship ITSM product Alloy Navigator has garnered industry recognition as a 2019 Q1 IT Service Management Category Leader by leading cloud-based business applications marketplace GetApp.

GetApp’s quarterly Category Leaders report helps business owners and decision makers to assess ITSM products by ranking the leading IT service management solutions within the greater North American software market. To create this listing, research analysts judge contenders on five unique data points: user perception, compatibility with other systems, mobile offerings, technical capabilities and security. Each of these factors is worth a maximum of 20 points for a possible total score of 100. Hundreds of products are evaluated and whittled down to the top 10-15 of which become Category Leaders.

Alloy Navigator attained high scores for its platform, functionality and user security features. Furthermore, strong reviews on GetApp have given the ITSM solution an overall rating of 4.6 out of 5 points, praising its ease of use and value for pricing. Alloy Navigator has delivered customer success across a broad spectrum of industries, from hospitality, entertainment and tourism to engineering, manufacturing, financial and government organizations.

“This industry recognition marks an exciting start to 2019. We couldn’t be happier to see Alloy Navigator rank among leading IT service management solutions,” said Ivan Samoylov, CTO of Alloy Software. “We’ve developed and refined Alloy Navigator to be one of the most flexible and powerful ITSM products on the market. Many thanks to our customers for the opportunity to serve them in this capacity.”

GetApp’s IT Service Management Category Leaders Q1 2019 infographic can be found here.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT service and asset management solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from service desk, asset and software asset management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service desk and asset management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About GetApp

GetApp, a part of the Gartner Digital Markets network, is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side by side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. GetApp is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com