Alloy Navigator, Alloy Navigator Express and Alloy Discovery Are Widely Utilized by Organizations of All Sizes to Automate Service and Support Operations

Nutley, NJ – October 22, 2012 – Alloy Software, a leading provider of service management and asset management solutions, today announced that it is celebrating ten years of helping small, medium and enterprise businesses automate their internal and external support operations. A privately held company, Alloy Software has customers and partners in over 100 countries and its best-in-class products are utilized by more than 5,000 organizations.

“We are all extremely proud to have reached such a monumental milestone and are so privileged to have the most loyal group of customers any company could wish to have,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “In the next ten years, we expect to stay true to our original mission from a decade ago, aiming to provide practical, real-world solutions that meet the complex demands of IT management.”

Strong demand for Alloy Software’s product line is throttled by today’s complex IT conditions where organizations are not only supporting diverse and challenging environments, but are trying to meet the ever increasing demand and expectations of technology services. Alloy Navigator Enterprise, Alloy Navigator Express and Alloy Discovery provide IT staff and support personnel with the tools to identify, troubleshoot and resolve all types of technical issues, while automating day-to-day operations, reducing costs and improving organizational productivity.

Oklahoma University, Makita, Leo Burnett, Illinois National Bank, Blitz Games, Wolters Kluwer Health, Salvage Direct, Southern California College of Optometry, The Juilliard School and Union Bank are just a few of the thousands of organizations that integrate Alloy Software’s solutions into their IT support operations, spanning 30,000-plus users managing over two million IT assets.

Company Milestone Supports a Great Cause

As part of their ten year anniversary, Alloy Software will donate 10 percent of November 2012 sales to Shriners Hospital for Children (up to and not exceeding $10,000).

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few.

Alloy Navigator Express

Version 6.5 is a maintenance release, and it provides a number enhancements and fixes for the issues identified in the previous version. Here is a list of some of the changes in the this version:

  • Concurrent Licensing Model: If you have a Service Desk with multiple shifts, nowyou may save licensing costs with our new concurrent licensing model.
  • Customer Satisfaction Survey: The new Customer Satisfaction Survey feature allows your end users to rate their service. This gives you the ability to analyze their feedback against a number of factors and ultimately improve your services and your customer’s experience.
  • Hypervisor Support: Audit and gather information about Hypervisors and virtual machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, Citrix XenServer, and more.
  • Knowledge Base Ratings: Alongside the intelligent Knowledge Base content creation mechanism now comes the ability for end users to rate the articles. You can quickly identify which information is effective and which information is not.
  • Improved Product Key Detection: Version 6.5 offers enhanced detection of software installation keys for Adobe and Microsoft products. This ensures accurate identification of software installations and facilitates license usage tracking.
  • Software License Management Enhancements: Gain a whole new level of visibility for compliance  in your company. New functionality surrounding upgraded software, license policies and restrictions including new compliance calculation methods and tracking abilities assist with staying in compliance.
  • Business Logic Enhancements: Automatically create sub-tasks with the click of a button and obtain complete visibility on your IT projects such as New Employee Setup, Software and Hardware Requests.
  • Dashboard Enhancements: Monitor your IT operations with brand new intelligent chart and panel features like drill-down, filtering abilities, and Smart View panels so you have quick access to current trends and events.
  • Reporting Enhancements: Version 6.5 adds support for the RDL format (Microsoft Report Definition Language), which allows you to use Microsoft SQL Server Reporting Services as a free alternative to Crystal Reports.
  • Improved SNMP Handling: Enhancements to SNMP v3 authentication and privacy settings as well as the ability to automatically import discovered SNMP devices for integration with financial details and service history make managing printers, switches other network devices easier than ever.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Alloy Navigator 6.5 Offers New Features Such as Calendar Views, Self-Service Manager Access and Satisfaction Surveys

Nutley, NJ – July 31, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the introduction of Alloy Navigator Enterprise 6.5, the company’s award-winning IT service and asset management suite. Alloy Navigator Enterprise 6.5 delivers practical real-world solutions designed to tackle the challenges IT departments face everywhere. With exciting new features such as Calendar Views, Self-Service Manager Access, Satisfaction Surveys and Workload Balancing to name a few, this new offering is sure to provide IT with the value they expect from an IT service and asset management solution.

With the tight integration of flexible service desk, asset management and network inventory tools, the ability to manage the entirety of IT operations are automatically simplified through the use of intelligently designed features. Alloy Navigator 6.5 allows users to manage the complex interrelationships, dependencies and life cycles of workstations, servers, network devices and software licenses and related service history, contracts, warranties and financial information so that users can gain true visibility and transparency.

Alloy Navigator 6.5 offers a number of new and enhanced features. Calendar Views provide visibility on “upcoming events at a glance” for visibility on everything from due tickets to expiring contracts in one convenient place. The new Customer Satisfaction Survey allows end-users to rate their service while allowing users to improve the customer experience through the ability to analyze those ratings against any number of factors. With the new Self-Service Portal Manager Access feature, managers and team leads gain oversight and understanding on their team’s activity. Alongside Alloy Navigator 6.5’s intelligent Knowledge Base content creation mechanism now comes the ability for end-users to rate the articles so help desk managers can glean which information is effective and which isn’t. New Auto-Assignment and Workload Balancing features make sure incoming tasks are not only automatically assigned, but they’re load balanced across technicians to make sure no one is overloaded with work.

“The entire Alloy Software team has constantly outdone themselves and the new version of Alloy Navigator is no exception,” explained Terence Kennedy, Information Technology office manager at The Juilliard School – “We are constantly amazed how they continue to improve on a product that has already provided so much value to us.”

Other new and enhanced features in Alloy Navigator 6.5 include:

  • Software License Management Enhancements: Gain a whole new perspective of compliancy with new functionality surrounding upgraded software and license policies and restrictions including new compliance calculation and tracking abilities.
  • Dashboard Enhancements: Monitor IT operations with a brand new intelligent chart and panel features like drill-down, filtering abilities and grid views panels for quick access to current trends and events.
  • Concurrent Licensing: Having a service desk with multiple shifts is now easier with new concurrent licensing model, helping users save money and time managing accounts.
  • Hyper-Visor Support: Audit and gather information about Hyper-Visors and Virtual Machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, and Citrix XenServer among others.
  • Improved SNMP Handling: Enhancements to SNMP v3 authentication, privacy settings and automatic device import, allows users to easily integrate printers, switches and other network device configuration data with finances and service history for a complete picture.
  • Self-Service Portal Multi-Language Support: End-users and external customers will access an automatically translated Self-Service Portal with new regional settings detection and translation for English, Spanish, French, Russia, German, Portuguese and Chinese.
  • Self-Service Portal Anonymous Access: Provide easy access to various areas of the Self-Service Portal such as the Knowledge Base, Announcements or the entire portal making it easier to share information in a company.
  • Workflow Enhancements: Have more control than ever before with assignment of classification icons, better handling of related object creation and new flexibility for Self-Service Portal submissions.

“Here at Alloy, we recognize the need for transparency on day to day IT operations and the desire for companies to develop a solid perspective for long-term strategic development,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our mission with Alloy Navigator 6.5 was to help companies overcome the obstacles preventing them from seeing the big picture by utilizing a series of well-designed features used to gather, manage and analyze what IT does and how IT does it so they can inevitably understand how to improve their business.”

For more information on Alloy Navigator, please visit https://www.alloy-software.com/products/alloy-navigator-family/enterprise/

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few.

Alloy Navigator Express

Today Alloy Software released a new update for Alloy Navigator Express 6, an integrated Help Desk and Asset Management solution for Small and Medium Businesses.

Version 6.2.1 is a maintenance release, and it provides several enhancements and fixes for the issues identified in the previous version. Here is a list of some of the changes in version 6.2.1:

  • Ticket Business Policy: When a custom business policy results in a workflow-related event such as changing a Ticket’s assignee, may fail to trigger the e-mail notification. The new version fixes this issue.
  • Main Console, Persons: Fixed the issue with the Account and Roles tab of the Person detail window. Now users without the Administrative Access permission cannot use this tab to grant or revoke security roles assigned to a particular Technician Account.
  • Administrative Settings, Inventory Data Mapping: Fixed the issue with the Export Selected Settings option. Now you can export your Inventory Data Mapping configuration to an individual .xml file.
  • Administrative Settings, Inventory Data Mapping: Fixed the issue with modifying the default Inventory Data Mapping for Computers and Inventory Items. Now you can modify the default mapping for the Asset Tag field, if needed.
  • Main Console, Attachments and Links: Fixed the issue with checking the attachment size limit when users attach files from the Clipboard on the Attachments/Links tab of an object details window. Now users cannot paste attachments exceeding the size limit.
  • Main Console, Persons: Now the Person details window has the Related Objects tab, where you can view and manage Person relations with other objects.
  • Main Console, Purchase Orders: Fixed the Open command in the pop-up menu for PO items. When PO items have been received, you can open their respective asset record details from the Purchase Order detail window.
  • Main Console, Announcements and KB Articles: Fixed the issue with unwanted caching of KB Article or Announcement contents in the HTML editor.
  • Main Console, Summary Reports: The functionality for designing summary reports has been changed. Now you can customize reports by exporting a report layout to a file on the hard drive, customizing the layout in the Crystal Report Designer, and then importing the report layout back into Alloy Navigator Express.

Changes in Alloy Discovery Express 6.2.1:

  • Audit snapshots: Fixed the issue with collecting incomplete information in the Installed Software Products list in some cases.
  • Audit snapshots: Fixed the issue with collecting installation keys and serial numbers for Microsoft Office 2010.
  • Audit snapshots: Now serial numbers for various discovered installations of Audtodesk products are collected.
  • Collections: Fixed the issue with ignoring inclusion rules containing non-Latin characters.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Alloy Software released a new cumulative update to the Alloy Audit Tools which is an integral part of the Alloy Discovery and Alloy Navigator product lines.

This update solves issues with detecting software keys for Microsoft Office 2010 and Autodesk products.

Alloy Audit Tools is a package of various tools and components used by
Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

This is a maintenance release for an issue identified in the Inventory Analyzer for Windows included in Audit Tools version 5.3.1.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator 6.1
  • Alloy Navigator 6.0
  • Alloy Navigator 5.3 (with the Network Inventory module updated to version 5.3.1)
  • Alloy Discovery 6.1
  • Alloy Discovery 5.1
  • Alloy Navigator Express 5.1
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.