Ideal for Remote IT Personnel and Field Service Technicians, the new Mobile Portal Provides Full Access to the Service Desk via Smartphones and Tablets

Nutley NJ –  June 24, 2013 — Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile Portal is compatible with a wide variety of smartphones and tablets. It gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad and a wide range of Android and BlackBerry devices.

Alloy Navigator provides a centralized system to streamline and improve the efficiency of IT operations. The Mobile Portal extends these capabilities to smartphones and tablets making IT personnel equally productive from remote locations.

“Mobility is changing how service desks can deliver IT support across their enterprise organization,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our Mobile Portal eliminates the boundaries for IT personnel, allowing them to proactively manage service requests and resolve issues from virtually anywhere.”

With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.

For more information on Alloy Navigator Mobile Portal and the complete Alloy Software product line, visit: http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software released a new cumulative update for the Alloy Audit Tools – an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

Audit Tools version 5.5.0 offer:

  • more accurate identification of Microsoft and Adobe products and improve the detection of product serial keys
  • better detection of virtual guest environments for VMware, Oracle, Microsoft, Parallels, Xen, KVM/QEMU, and Hitachi Virtualization Manager (HVM)
  • Audit Data Viewer enhancements
  • other improvements and bug fixes

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Discovery Enterprise 6
  • Alloy Discovery 5
  • Alloy Navigator Express 5
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Support Portal to customers with a current Software Maintenance & Support plan.

Alloy Navigator Enterprise 8.2.5 Released

This is a maintenance release containing a number of improvements and fixes for issues identified in Alloy Navigator Enterprise version 6.5.0.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ – Feb 1, 2013 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a Customer Magazine 2012 Product of the Year Award winner.

“We are proud to receive the TMC CUSTOMER Magazine 2012 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face and we model our entire existence around making sure our customers don’t have to face those challenges alone.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“Alloy Software was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Alloy Navigator Express has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine. For more information, visit www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Discovery 6.5 Provides Improved SNMP Handling, Hypervisor Support, Flexible Concurrent Licensing, and Enhanced Reporting Capabilities

Nutley, NJ – January 22, 2012 – Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the immediate availability of Alloy Discovery 6.5. The latest version of Alloy Discovery offers several enhanced features that help medium and enterprise businesses manage their growing IT environments. It provides a comprehensive network discovery and inventory solution that detects, audits and continually tracks physical and virtual computers, servers, printers, switches, routers and other IT resources deployed throughout corporate networks.

Supporting Windows, Linux and Mac operating systems, Alloy Discovery is the clear choice for any environment looking to track and manage their hardware and software inventory. Providing both agentless and agent-based audit tools, Alloy Discovery is powerful yet flexible, and is capable of capturing hardware and software inventory data for single- and multi-domain networks, remote (WAN) sites, isolated networks and standalone computers.

New features and functionality of Alloy Discovery 6.5 include:

  • Improved SNMP Handling: Enhancements to SNMP v3 authentication and privacy settings as well as the ability to automatically import discovered SNMP devices for integration with financial details and service history.
  • Hypervisor Support: Audit and gather information about Hypervisors and virtual machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, Citrix XenServer, and more.
  • Concurrent Licensing Model: Allows IT staff with multiple shifts to share licensing costs and save money.
  • Reporting Enhancements: The new version adds support for the RDL format (Microsoft Report Definition Language), providing the capability to use Microsoft SQL Server Reporting Services as an alternative to Crystal Reports.

“IT environments tend to grow in different shapes, sizes and complexity creating challenges for organizations to track and manage hardware and software, and more importantly, deliver responsive support to their users,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The new Alloy Discovery offers flexible tools to track and manage IT assets across disparate networks and operating systems, making it easy to keep pace with organizational change and business needs.”

For more information on Alloy Discovery 6.5 and the complete Alloy Software product line, visit: www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.