Alloy Software released a new cumulative update to the Alloy Audit Tools which is an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by
Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

Among a large number of new features and fixes, this update offers the following major improvements:

Inventory Analyzer for Windows

  • Improved detection of software serial numbers for a range of Microsoft and Adobe products.
  • Improved detection of Windows XP Professional 64-bit edition, Windows Server 2008 R2 Foundation, Windows Home Server 2010, and Windows 8 Developer Preview operating systems.
  • Improved detection of virtualization software, such as VMVare, Oracle VM, Virtual Box, Microsoftt Virtual PC, and Parallels.
  • Added detection and reporting of security information, such as firewall settings and virus/malware protection status from Windows Security Center and Windows Action Center.

Inventory Analyzer for Mac OS

  • Added support for MAC OS 10.7 "Lion".

Audit Data Viewer

  • Improved Unicode support.
  • Now the Audit Data Viewer displays Windows OS architecture (32bit or 64bit).
  • Now the Audit Data Viewer displays security information, such as firewall settings and virus/malware protection status from Windows Security Center and Windows Action Center.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator 6.1
  • Alloy Navigator 6.0
  • Alloy Navigator 5.3 (with the Network Inventory module updated to version 5.3.1)
  • Alloy Discovery 6.1
  • Alloy Discovery 5.1
  • Alloy Navigator Express 5.1

Alloy Audit Tools 5.3.0 provides numerous enhancements and fixes for the issues identified in previous Alloy Audit Tools versions.

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.

We are excited and proud to bring you the next generation of Alloy Navigator Express. Version 6 is not merely an update of the older product. We designed Alloy Navigator Express 6 based on our Enterprise solution, without the complexity and administration overhead required of a larger product, and focused on the things you have told us are most important to you.

We believe you are going to be as excited about the finished product as we are. Its ability to help you manage your IT assets, provide solutions to your end users and handle the ever increasing workload is impressive.

Ticket Prioritization

Some departments, categories or VIPs may require high priority, but others? Not so much. With ANX6’s new prioritization policies you can easily ensure your response fits the situation every time. Now you can focus on making your end users happy instead of figuring out which task to handle next.

Automatic Ticket Routing

It’s never been so simple to automatically delegate incoming issues to the right technician. You no longer have to waste time trying to figure out who handles what each time a ticket is created. Assignments can now occur the moment a ticket is received and the assignee is notified immediately to avoid delays assisting the customer.

Event Based Escalations

In ANX6, escalations are a whole new ball game. Now you can escalate tickets for virtually any reason you can think of and then automatically reassign, change the status or priority and even email whomever you would like to alert them about the situation. Needless to say, nothing will slip through your fingers.

Business Process Automation

For times when the redundancy of work gets you down, business process automation tools of Alloy Navigator Express come to the rescue. There is no reason to spend your day doing data entry when you could be saving the company one solution at a time.

Announcements

The ability to communicate effectively with your fellow technicians and end users is critical. Whether you have planned outages, unavailable services or you want to make sure everyone attends the emergency team meeting, you’ve got to get the message out there. In ANX6, you can choose whether end users see an announcement in the Self‐Service Portal, Technicians see them in the Main Console or both.

Dashboard

You need a no nonsense way to monitor IT operations and the ANX6 dashboard was made specifically for that very reason. Whether you need to maintain a bird’s eye view by accessing charts and graphs, and the latest announcements or you just want to jump to the areas you access most, the dashboard acts as your personal command center.

Change History Alerts

You need to know the moment an important inventory change happens without having to sift through tons of data. Unwanted software installations, low hard drive space and other hardware or software related changes can cause unnecessary issues. Change history alerts make sure you are proactively on the ball and informed at every moment.

Microsoft Exchange Integration

For those of you who use Microsoft Exchange, we’ve just made your life easier. Say goodbye to SMTP, POP3 and IMAP ‐ unless of course you prefer them. Seamless integration with Microsoft Exchange makes all those things a distant memory.

Enhanced Self Service Portal

Keep your end users up to speed with Announcements, provide anonymous access to your knowledge base and provide managers access to their employee’s tickets ‐ and that is not all. We have added a ton of customization abilities so you can make the portal your own. Oh, and we have made it look really sweet too.

There is much more!

We have added a ton of supporting features to ANX6 that are going to make providing great customer service so much easier. We have implemented visual improvements, extended your ability to customize the product and have made it easy to automate the way you work. This way you can focus more on the needs of the customer.

 

Whether you are struggling with managing your inventory, handling the issues and requests that come across your desk or any of the other IT related situations that need your attention on a daily basis, we have designed Alloy Navigator Express to be the solution you can rely on.

We are excited to provide you with this exceptional tool because we know it will allow you to do great things within your organization. Your success is Alloy’s success!

In this issue:

Product News

  • Alloy Navigator Express 6 is coming

Voice of Support

  • We promise, no biting!

Company News

  • Alloy Software Named a Winner in Third Annual 2011 Golden Bridge Awards for Asset Management Category

Getting Involved

  • User Community
  • Public Relations

Download the Newsletter in PDF format: January 2012 Newsletter

In August of 2011, our Alloy Navigator 6 solution was named the winner in the “Asset Management” category for the prestigious Golden Bridge Awards. With more than 40 judges from a broad spectrum of industry voices around the world participating we couldn’t be more proud of this accomplishment.

“It is an honor for our flagship solution, Alloy Navigator, to be recognized as a winner for this valued industry and peer business award,” explained Vladimir Vinogradsky, President and CEO at Alloy Software.

Alloy Navigator is an IT Service Management solution designed and built with industry best practices and real world customers in mind. Alloy Navigator 6, centered around a powerful business process automation engine, equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Service Level Management, IT Asset Management, Change Management, Knowledge Management, Organization and Contact Management, and more.

Targeted for medium and large business environments, it offers an intuitive, comprehensive, easy‐to‐use approach to managing the Service Desk, IT assets, task assignments, and other routine activities in modern IT departments.

 

Today Alloy Software announces the immediate availability of the latest release of Alloy Navigator 6 Enterprise Suite.

Nutley, New Jersey – 1st April, 2011

Version 6.1.1 is a maintenance release, and it provides several enhancements and fixes for the issues identified in the previous 6.1.0 version. Here is a list of some of the changes in version 6.1.1:

  • Spellchecking in Various Languages
    Both Alloy Navigator 6 and Alloy Discovery 6 enable you to supplement the predefined American English dictionary with custom spell checking dictionaries for other languages.
  • Standalone Reporting Module for Alloy Discovery 6
    Alloy Discovery 6 includes the Standalone Reporting Module for generating reports from the command line or in a background job, which allows you to automatically generate your inventory reports without starting the Alloy Discovery Main Console.
  • Encrypted Connection Information
    The database connections strings for the Technician Web Portal and Self-Service Portal are now stored in an encrypted form for improved security.
  • Enhanced Web Portal Performance
    Version 6.1.1 improves the overall performance of the Technician Web Portal and Self-Service Portal.
  • Many Other Enhancements
    Version 6.1.1 features numeruous performance improvements and fixes affecting Software Asset Management, Recurrent Tickets, E-mail Notifications, Self-Service Portal, and other product areas.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.