Nutley, NJ – September 24, 2013 — Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that its flagship Alloy Navigator solution has been successfully leveraged for nearly a decade by The Juilliard School, the nation’s preeminent school for performing arts education. The widely respected school, based in New York City, is utilizing the Alloy Navigator solution for its IT asset and service desk management needs. Over the past nine years, The Juilliard School has not only been able to manage the high demand for technology, communication and collaboration, but it has consistently improved its ability to provide exceptional service year after year.

Alloy Navigator is an ITIL-based IT service management and IT asset management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator equips organizations with the tools to streamline and improve the efficiency of IT operations, including incident and problem management, asset management, change management, knowledge management, organization and contact management, and more.

As The Juilliard School has grown year over year so, too, has demand for technology from staff and faculty members in the classroom. According to Terence Kennedy, Office Manager within the IT Information Technology department at The Juilliard School, a key goal has long been to make technology accessible and usable. “Here at Juilliard, it’s essential for IT to deliver solutions that will enhance and fortify the learning process,” he said. “We’re always striving to add more value to our users which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations.”

The Information Technology department at The Juilliard School is responsible for providing and supporting business-critical services for the user community in one of the most prestigious schools in the world. Whether resolving technical issues, providing end-user training, procuring IT equipment and software, tracking inventory or loaning equipment, Alloy Navigator has played and continues to play a key role in their success.

Providing end-users with the ability to contact the help desk using multiple methods has been an extremely important advantage for Juilliard, but in particular, the feature-rich self-service portal really stands out as its preference for user interaction. “Using the portal’s built-in Knowledge Base and Announcement features, we’ve empowered our users to find solutions on their own. In turn, this has reduced unnecessary tickets, lowered support costs and led to speedier resolutions which makes everyone happy,” explained Mr. Kennedy.

“We are truly honored that, The Juilliard School, such a highly revered organization, has been our loyal customer for nearly 10 years and continues to find value in the Alloy Navigator product,” explained Vladimir Vinogradsky, President at Alloy Software. “We look forward to continuing our strong partnership and helping them overcome any business challenges they may face in the future.”

“Alloy Navigator is robust and feature-rich, and each new version continues to get better and better. We are constantly amazed how Alloy Software continues to improve on a product that has already provided so much value to us,” Mr. Kennedy concluded.

About The Juilliard School

The Juilliard School established this country’s standard for education in the performing arts, beginning with music in 1905. Its alumni are among the most famous recitalists, orchestral and operatic musicians, as well as arts administrators and teachers.  In 1951, its Dance Division was established, with combined training in contemporary and ballet technique. As in music, Juilliard’s Dance division boasts of alumni who are among the most accomplished artists in their field, among them Pina Bausch, Martha Clarke, Lar Lubovitch, and Paul Taylor. Juilliard became part of Lincoln Center in 1968, and added a four-year drama program. In 2001, Juilliard broke new ground with the addition of its jazz program; a graduate program in Historical Performance began in fall 2009, the same year that Juilliard inaugurated its partnership with the Metropolitan Opera’s Lindemann Young Artist Development Program. Currently more than 800 young artists from 44 states (plus Washington, D.C.) and 46 foreign countries attend Juilliard. More information at www.juilliard.edu.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

This is a minor update containing new features and a number of improvements and fixes for issues identified in Alloy Navigator Express version 6.5.

Mobile Portal

The new Mobile Portal gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad, and a wide range of Android and BlackBerry devices.

With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.

Ideal for Remote IT Personnel and Field Service Technicians, the new Mobile Portal Provides Full Access to the Service Desk via Smartphones and Tablets

Nutley NJ –  June 24, 2013 — Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile Portal is compatible with a wide variety of smartphones and tablets. It gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad and a wide range of Android and BlackBerry devices.

Alloy Navigator provides a centralized system to streamline and improve the efficiency of IT operations. The Mobile Portal extends these capabilities to smartphones and tablets making IT personnel equally productive from remote locations.

“Mobility is changing how service desks can deliver IT support across their enterprise organization,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our Mobile Portal eliminates the boundaries for IT personnel, allowing them to proactively manage service requests and resolve issues from virtually anywhere.”

With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.

For more information on Alloy Navigator Mobile Portal and the complete Alloy Software product line, visit: http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software released a new cumulative update for the Alloy Audit Tools – an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

Audit Tools version 5.5.0 offer:

  • more accurate identification of Microsoft and Adobe products and improve the detection of product serial keys
  • better detection of virtual guest environments for VMware, Oracle, Microsoft, Parallels, Xen, KVM/QEMU, and Hitachi Virtualization Manager (HVM)
  • Audit Data Viewer enhancements
  • other improvements and bug fixes

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Discovery Enterprise 6
  • Alloy Discovery 5
  • Alloy Navigator Express 5
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Support Portal to customers with a current Software Maintenance & Support plan.

This is a maintenance release containing a number of improvements and fixes for issues identified in Alloy Navigator Enterprise version 6.5.0.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.