Alloy Software is proud to announce the immediate availability of Alloy Navigator Enterprise version 7.0.2. This is a minor update containing a number of improvements and fixes for issues identified in Alloy Navigator Enterprise version 7.0.0 and 7.0.1.

A detailed list of changes in this version is available in the Release Notes document  available on the Support Portal.

Availability

Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.

Service Catalog, Enhanced Self-Service Portal and Microsoft Outlook Calendar Integration Represent a Major Upgrade to the Enterprise ITSM Solution

Nutley, NJ – Oct. 28, 2014 – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today announced the launch of Alloy Navigator Enterprise 7. The new release focuses on industry leading practices for Service Management through features like Service Catalog and Self Service Portal integration. Version 7 also features new and improved functionality across the board, including support for consumables, stock management, equipment reservations, and Microsoft Outlook Calendar integration.

Designed for medium-sized and large organizations, Alloy Navigator Enterprise is an ITIL-based IT Service Management and IT Asset Management solution that is widely used across a broad spectrum of industries, from hospitality, entertainment and tourism to engineering, manufacturing, financial and government organizations.

“Developed in response to today’s evolving IT demands with direct customer input, Alloy Navigator 7 delivers a complete and highly versatile IT Management solution for mid-sized and large organizations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “Alloy Navigator 7 helps customers better manage changes to IT infrastructure, take control of costs and resources and embrace industry best practices to achieve a superior service experience.”

“As a longtime customer of Alloy Navigator, the feature list in Alloy Navigator 7 looks truly impressive,” explained Steve Pullar, IT Director of Reach Contact, Ltd. “I look forward to putting it to good use immediately.”

Service Catalog and Request Management

Alloy Navigator Enterprise improves the efficiency of IT teams by separating routine requests from break/fix incident tickets. The new service catalog provides a centralized, consistent process for employees to gain access to standard services, advice, or common pre‐approved changes. It can be utilized to automate standard requests such as password resets, network share access, and account/profile modifications.

Enhanced Self-Service Portal

The redesigned Self Service Portal now adapts to different screen resolutions, and supports both high-resolution displays and tablet devices. In addition to being able to submit incident tickets, employees can monitor their progress and search the knowledge base. It also enables users to browse the service catalog, submit service requests, view equipment available for loan and make reservations.

Consumables & Stock Management

Alloy Navigator Enterprise provides a functional system for managing consumable IT items, including supplies, materials or spare parts such as printer ink, toner, keyboards, mice, batteries and more. The new stock management functionality helps users ensure that all supplies are always in stock and in the right amount. Users can set up alerts to notify appropriate staff members when supplies must be reordered.

Equipment Reservations

Alloy Navigator Enterprise streamlines the management of equipment that IT issues to employees. Newly added reservation queues facilitate the smooth handling of high-demand items, and users now can conveniently reserve equipment right from the self-service portal.

Microsoft Outlook Integration

IT personnel can now visualize Alloy Navigator Enterprise tasks and event dates within Microsoft Outlook’s calendar along with other appointments and folders.

Other Features & Functionality

Alloy Navigator Enterprise now supports Windows Phone 8 and includes an automated reporting generator that can schedule and broadcast reports via e-mail. Other features include quickly inserting frequently used blocks of text, such as standard replies, troubleshooting recipes and signatures, into support tickets. Data archiving and purging, Wizard Forms and the ability to personalize dashboards and calendars as well as automatically track time spent on projects are also supported.

For more information on Alloy Navigator Enterprise 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/products/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few.

Nutley, NJ – June 12th 2014 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that it was presented with a Bronze Stevie Award in the “Customer Service Department of the Year – Computer Software” category for the eighth annual Stevie Awards for Sales & Customer Service.

“Alloy Software is honored to be named a Bronze Stevie Award winner,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “This award signifies the effort that the Alloy team makes to always put the customer first.”

Alloy Software was also presented with the Bronze Stevie Award in 2012 and was recognized as the Support Department of the Year in 2011 and Best New Product in 2010.

The Stevie Awards for Sales & Customer Service are the world’s top awards for sales, contact centers and customer service. The Stevie Awards organizes several of the world’s leading business award shows including the prestigious American Business Awards and International Business Awards.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, 43 categories for sales and business development achievements, and categories to recognize new products and services and solution providers.

More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.

“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received accolades from the 2014 Stevie Awards for Sales & Customer Service, 2014 TMC Customer Magazine Product of the Year Awards, and 2012 Stevie Awards for Sales & Customer Service, to name a few.

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ, Jan 23, 2014 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a CUSTOMER 2014 Product of the Year Award winner.

Alloy Navigator Express is an easy to use and budget-friendly Asset Management and Help Desk solution for Small and Medium Businesses. Alloy Navigator Express enables personnel to increase IT efficiency and improve customer satisfaction by providing a central point of contact for issues, questions, and requests in an easy to deploy and maintain software package. Alloy Navigator Express arms technicians with the right tools to audit computer equipment, manage software licenses, handle support calls, and carry out their daily tasks.

“We are proud to receive the TMC CUSTOMER Magazine 2014 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face, and we strive to provide the tools and service to overcome those challenges.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Alloy Software with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Alloy Navigator Express solution has proven deserving of this elite status and I look forward to continued innovation from Alloy Software in 2014 and beyond.”

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine. For more information, visit customer.tmcnet.com.

For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customer.tmcnet.com for more information.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit www.tmcnet.com.

Alloy Software released a new cumulative update for the Alloy Audit Tools – an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator to audit computers and display audit results.

Audit Tools version 5.6.0 offer the following improvements in the Inventory Analyzer for Windows and Audit Data Viewer components:

  • Now Windows 8.1 and Windows Server 2012 R2 operating systems are beging reported correctly.
  • Implemented a unified approach to capturing registry key values in the 64-bit key namespace.
  • Now OEM information from Windows can be captured and displayed in the Audit Data Viewer.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Discovery Enterprise 6
  • Alloy Discovery 5
  • Alloy Navigator Express 5
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.