Alloy Audit Tools 5.4 Provides Added Support for Microsoft Windows 8, Windows 2012 and Apple OS X Mountain Lion, Plus Extended Discovery of Leading Virtualization Platforms

Nutley, NJ (November 13, 2012) Alloy Software, Inc., a leading provider of service management and asset management solutions, announced today, the release of Alloy Audit Tools 5.4. The Alloy Audit Tools integrate into Alloy Software’s entire product line, strengthening its software and hardware auditing capabilities for Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery – improving their small, medium and enterprise solution offerings.

The detailed information gathered by the Alloy Audit Tools provides IT personnel with the ability to easily identify, prevent, and diagnose hardware and software issues reported to the service desk. It is also used to forecast equipment purchasing and replacements, assess risk and avoid pitfalls when administering changes to IT environments, and helps ensure software license compliance.

Comprised of the Alloy Inventory Analyzer and Alloy Audit Snapshot Viewer, the Alloy Audit Tools provide added support for Microsoft Windows 8, Windows 2012 and Apple OS X Mountain Lion environments as well as the discovery of leading virtualization platforms.

In addition to providing agentless inventory of Windows, Linux, and Mac OS computers, the Alloy Audit Tools offer enhanced detection of software installation keys for Adobe and Microsoft products and extends its capabilities to detect and audit leading virtualization platforms, such as VMware, Oracle, Microsoft, Parallels, Xen, KVM/QEMU, and Hitachi Virtualization Manager.

“The latest version of Alloy Audit Tools offers an array of new capabilities for today’s mixed IT environments, especially those increasingly relying on virtualized desktops and server infrastructure,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our entire product line integrates these enhanced audit and discovery tools, giving help desk and support departments greater visibility over the IT assets they manage each day.”

For more information on the complete Alloy Software product line, visit: http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Version 6.5 is a maintenance release, and it provides a number enhancements and fixes for the issues identified in the previous version. Here is a list of some of the changes in the this version:

  • Concurrent Licensing Model: If you have a Service Desk with multiple shifts, nowyou may save licensing costs with our new concurrent licensing model.
  • Customer Satisfaction Survey: The new Customer Satisfaction Survey feature allows your end users to rate their service. This gives you the ability to analyze their feedback against a number of factors and ultimately improve your services and your customer’s experience.
  • Hypervisor Support: Audit and gather information about Hypervisors and virtual machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, Citrix XenServer, and more.
  • Knowledge Base Ratings: Alongside the intelligent Knowledge Base content creation mechanism now comes the ability for end users to rate the articles. You can quickly identify which information is effective and which information is not.
  • Improved Product Key Detection: Version 6.5 offers enhanced detection of software installation keys for Adobe and Microsoft products. This ensures accurate identification of software installations and facilitates license usage tracking.
  • Software License Management Enhancements: Gain a whole new level of visibility for compliance  in your company. New functionality surrounding upgraded software, license policies and restrictions including new compliance calculation methods and tracking abilities assist with staying in compliance.
  • Business Logic Enhancements: Automatically create sub-tasks with the click of a button and obtain complete visibility on your IT projects such as New Employee Setup, Software and Hardware Requests.
  • Dashboard Enhancements: Monitor your IT operations with brand new intelligent chart and panel features like drill-down, filtering abilities, and Smart View panels so you have quick access to current trends and events.
  • Reporting Enhancements: Version 6.5 adds support for the RDL format (Microsoft Report Definition Language), which allows you to use Microsoft SQL Server Reporting Services as a free alternative to Crystal Reports.
  • Improved SNMP Handling: Enhancements to SNMP v3 authentication and privacy settings as well as the ability to automatically import discovered SNMP devices for integration with financial details and service history make managing printers, switches other network devices easier than ever.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

As your small business grows, so will the inventory of assets owned by your company. Tracking assets can be burdensome if you do not currently have a process in place. If you were to ask your technology coordinator simple questions such as “How many computers do we have on the floor?” or “Are you sure we are compliant on software licenses?” could you have the answer in a matter of seconds? If the answer is no, your company may be in danger. If your enterprise assets aren’t tagged, tracked and monitored, you could have equipment and sensitive information walking out the door and you may not even realize it. While this may seem far-fetched, unfortunately it does happen and the results could be catastrophic for your business.

What Should I Look for in Enterprise Asset Management Software?

Before making any knee-jerk decisions, you may want to invite your technology coordinator and your compliance director in for a meeting to discuss the needs within your business. Since technology assets can be written off as depreciating assets within a company, it may be wise to implement an obsolescence program within your company. If you have all of your assets tagged and inputted into your enterprise management system, you could simply run a report and figure out which workstations need to be replaced first. When you deploy new systems, you will want an asset management solution that associates a code with each new machine, thus identifying it in the system. You will also want a solution that has software running silently on each new workstation image that reports data back to the asset management server that will instantly tell you what software the user has installed, the version number and if the software’s license is compliant.

There are many different facets of enterprise asset management that you may want to explore. Finding the right solution for your company may seem challenging at first, but once you do, you will be able to better scale your operation using the data provided by the enterprise asset management software.

Today Alloy Software released a new update for Alloy Navigator Express 6, an integrated Help Desk and Asset Management solution for Small and Medium Businesses.

Version 6.2.1 is a maintenance release, and it provides several enhancements and fixes for the issues identified in the previous version. Here is a list of some of the changes in version 6.2.1:

  • Ticket Business Policy: When a custom business policy results in a workflow-related event such as changing a Ticket’s assignee, may fail to trigger the e-mail notification. The new version fixes this issue.
  • Main Console, Persons: Fixed the issue with the Account and Roles tab of the Person detail window. Now users without the Administrative Access permission cannot use this tab to grant or revoke security roles assigned to a particular Technician Account.
  • Administrative Settings, Inventory Data Mapping: Fixed the issue with the Export Selected Settings option. Now you can export your Inventory Data Mapping configuration to an individual .xml file.
  • Administrative Settings, Inventory Data Mapping: Fixed the issue with modifying the default Inventory Data Mapping for Computers and Inventory Items. Now you can modify the default mapping for the Asset Tag field, if needed.
  • Main Console, Attachments and Links: Fixed the issue with checking the attachment size limit when users attach files from the Clipboard on the Attachments/Links tab of an object details window. Now users cannot paste attachments exceeding the size limit.
  • Main Console, Persons: Now the Person details window has the Related Objects tab, where you can view and manage Person relations with other objects.
  • Main Console, Purchase Orders: Fixed the Open command in the pop-up menu for PO items. When PO items have been received, you can open their respective asset record details from the Purchase Order detail window.
  • Main Console, Announcements and KB Articles: Fixed the issue with unwanted caching of KB Article or Announcement contents in the HTML editor.
  • Main Console, Summary Reports: The functionality for designing summary reports has been changed. Now you can customize reports by exporting a report layout to a file on the hard drive, customizing the layout in the Crystal Report Designer, and then importing the report layout back into Alloy Navigator Express.

Changes in Alloy Discovery Express 6.2.1:

  • Audit snapshots: Fixed the issue with collecting incomplete information in the Installed Software Products list in some cases.
  • Audit snapshots: Fixed the issue with collecting installation keys and serial numbers for Microsoft Office 2010.
  • Audit snapshots: Now serial numbers for various discovered installations of Audtodesk products are collected.
  • Collections: Fixed the issue with ignoring inclusion rules containing non-Latin characters.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Alloy Software released a new cumulative update to the Alloy Audit Tools which is an integral part of the Alloy Discovery and Alloy Navigator product lines.

This update solves issues with detecting software keys for Microsoft Office 2010 and Autodesk products.

Alloy Audit Tools is a package of various tools and components used by
Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

This is a maintenance release for an issue identified in the Inventory Analyzer for Windows included in Audit Tools version 5.3.1.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator 6.1
  • Alloy Navigator 6.0
  • Alloy Navigator 5.3 (with the Network Inventory module updated to version 5.3.1)
  • Alloy Discovery 6.1
  • Alloy Discovery 5.1
  • Alloy Navigator Express 5.1
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.