Maintance Alloy ITSM Platform updates

Spring 2020 – second series of updates for Alloy Platform

Alloy Software is proud to announce the immediate availability of new updates (version 8.6.1) for the following products:

These updates offer performance and stability improvements and address several issues reported in earlier versions of the products.

For detailed information about the features and improvements in this release, please see the Release Notes document posted on the Alloy Documentation Portal.

Here are direct links to product-specific Release Notes:

Customers with a current Software Maintenance plan can download the updates from the Alloy Support Portal.

We’ve got your back because family sticks together

Alloy Software launches Stay Strong Program

Lends a hand to businesses hit hardest by COVID-19

Bloomfield, NJ – March 26th, 2020 – Alloy Software today announced a special program aimed at businesses struggling with the effects of the Coronavirus pandemic 

The COVID-19 outbreak has put a tremendous amount of pressure on businesses of all kinds. The healthcare industry courageously stretches to care for our sick, truckers and shipping companies honor their schedules to deliver supplies, police and fire emergency personnel put themselves in further harm’s way to protect us, and food and travel industries are feeling financial hardships, among many others. Behind the scenes, IT teams work hard to deliver critical technology under extreme circumstances while transitioning to a remote workforce to ensure the safety of their employees.

Alloy Software has launched the Stay Strong Program to lend a helping hand to those who need it most right now. 

The Stay Strong Program includes:   

  • Unlimited licensing for up to 6 months for all existing customers dealing with the increased workload associated with the impact of COVID-19. 
  • A no-cost IT Management solution offering for up to 6 months for new customers whose businesses are negatively affected by COVID-19. 
  • Flexible payment terms for companies struggling with the current financial climate so they can continue to support their businesses and help others do the same. 

“In the face of the unprecedented COVID-19 crisis, our thoughts and prayers are with the people affected, and with first responders and medical professionals working around the clock and risking their lives to help those suffering from the Coronavirus,” said Vladimir Vinogradsky, the president of Alloy Software. “The very least we can do is pledge our unwavering support by lending our experience and tools to those who need it most right now.” 

The Alloy Software Stay Strong Program is available immediately until September 1st, 2020 for the Alloy Navigator product line to all businesses affected by the COVID-19 pandemic.  

About Alloy Navigator

Alloy Navigator is an all-inclusive IT infrastructure management suite that helps users to maximize the efficiency of their IT operations and reduce costs. This product covers all major aspects of IT daily operations, including IT Service Desk, Hardware and Software Asset Management, Self-Service, and ITIL-driven disciplines that include Change Management, Service Level Management, and Service Catalog. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of performance and quality of IT service. 

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

Stay Storng Program

Service Update: Staying Strong

For many people around the world, life has turned upside down due to the coronavirus outbreak. Like many of you, our team is working from home. Rest assured, we are fully operational and available in case you need anything Alloy related.

From all of us at Alloy Software, we wish you, your teams, your families and friends the best of health and spirit. Please stay healthy, safe, and kind.

 

Alloy Software Team

Alloy Software Wins Bronze Stevie® Award for Sales & Customer Service

Alloy Software Wins Bronze Stevie® Award for Sales & Customer Service

March 17, 2020 (Newswire) –Alloy Software, Inc., a proven provider of IT Service Management and IT Asset Management solutions, today announced that it has been named a winner in 14th annual Stevie Awards for Sales & Customer Service in recognition of the unmatched quality of company’s customer service. The award marks Alloy Software’s third Stevie Award in a two-year period, having previously won for Best IT Service Management Product of the Year in May of 2018 and Best New Product of the Year in the IT Service Management category in May of 2019.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

“Stevie Award winners from around the world should be very proud of their achievements, ” said Stevie Awards executive chairman, Michael Gallagher. “The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition.”

The awards were presented during a banquet on Friday, February 28, at Caesars Palace in Las Vegas, NV.  More than 600 executives from the U.S. and some other nations attended.

“We absolutely love making sure our customers are taken care of,” said Paul Ille, Director of Sales and Services at Alloy Software. “To be completely honest about it though, we have so many unbelievable customers, it really makes it easy.”

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees.

About Alloy Software 

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information

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Spring update

Spring 2020 updates for Alloy Navigator, Navigator Express, and Discovery

Alloy Software is proud to announce the immediate availability of new updates (version 8.6) for the following products:

This upgrade offers many new features and enhancements:

  • Added the ability to trigger workflow actions with a single click on a hyperlink contained in an email or on a web page.
  • Introduced the ability to deliver audit snapshots over FTP, FTPS, or SFTP.
  • Added the ability to audit offsite laptops and remote Windows computers on a schedule.
  • Alloy Audit Tools has been updated to version 7.0.
  • Bug fixes & performance improvements.

For detailed information about the features and improvements in this release, please see the Release Notes document posted on the Alloy Documentation Portal.

Here are direct links to product-specific Release Notes:

Customers with a current Software Maintenance plan can download the updates from the Alloy Support Portal.