Capterra again places Alloy Navigator among the most widely used solutions in the ITSM space

Bloomfield, NJ, April 15, 2019 – Alloy Software’s IT Service Management solution, Alloy Navigator, has been named as a 2019 Top 20 Most Popular ITSM Software by Capterra, a leading online resource for business software buyers powered by Gartner Digital Markets. This marks the second distinction that Alloy Navigator has earned from Capterra in the ITSM Software category.

The Top 20 Most Popular ITSM Software Report is an independent assessment that evaluates a products customer base, number of active users and social presence to determine a listing of market leaders in the ITSM space whom offer the most widely adopted solutions. The methodology behind the creation of this report can be found here.

Alloy Navigator has also garnered recognition among prominent IT solutions in multiple reports published by Gartner companies earlier this year. GetApp recently selected Alloy Navigator as a Category Leader of IT Service Management solutions in its first 2019 Quarterly ranking. Software Advice also recognized Alloy Navigator as a FrontRunner for IT Help Desk software and was represented among top-rated solutions in the FrontRunners quadrant.

  • Read GetApp’s IT Service Management (ITSM) Category Leaders Q1 2019 ranking here.
  • ​See Software Advice’s FrontRunners Quadrant for IT Help Desk Software here.

“At Alloy Software, we work hard to provide our customers with products that strike the perfect balance between functionality, performance and affordability,” said Ivan Samoylov, CTO of Alloy Software. “It’s exciting to be recognized for helping IT professionals achieve the highest levels of service quality possible.”

  • Capterra’s 2019 Top 20 Most Popular ITSM Software report can be found here.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com

Version 8.2.4 is a maintenance release. This release contains performance improvements and and maintenance fixes for issues identified in earlier versions.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Version 8.2.4 is a maintenance release. This release contains performance improvements and and maintenance fixes for issues identified in earlier versions.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Version 8.2.4 is a maintenance release. This release contains several performance improvements and maintenance fixes for issues identified in earlier versions.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Gartner methodology places Alloy Navigator among top-rated products in its category.

BLOOMFIELD, N.J., February 19, 2019 Alloy Software announced today that its flagship solution Alloy Navigator, designed to help organizations manage, support and improve IT services, was named a FrontRunner for IT Help Desk software by Software Advice.

The FrontRunners quadrant, powered by Gartner methodology and available through Software Advice, offers an assessment of software products within a selected software category. This data-driven report is heavily based on user reviews and intended to help small businesses find products that meet their needs and provide the best value. To create this report, Software Advice evaluated over 240 Help Desk products and only those with the highest scores for Usability and User Recommendations were named as FrontRunners.

With a total average score of 4.45 out of 5 from user reviews, Alloy Navigator has earned strong distinctions for its ease of use, functionality, customer support and overall value. “Alloy keeps our technology department on task and gives our company’s users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it…,” said a recent reviewer.

“We are very excited and proud to be included in the FrontRunners Quadrant”, said Vladimir Vinogradsky, CEO of Alloy Software. “We believe the placement of Alloy Navigator in the report reflects our commitment to develop IT management solutions that help our customers ensure the highest quality of IT service delivery.”

You can download the full FrontRunners for Help Desk report here.

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company.

For More Information:

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloysoftware.com