New Version Adds Functionality Including a Web Portal for Technicians, Enhanced Self-Service Tools, Support for Consumables Inventory, and More
Nutley, NJ – July 29th, 2015 – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today released the new Alloy Navigator Express 7. Designed specifically for small and medium enterprises, Alloy Navigator Express 7 represents a major enhancement to the company’s help desk and asset management software. It includes a Web portal for technicians, support for consumables inventory such as toner and spare parts, and an array of tools and features to automate help desk and IT service operations.
Leveraging the enterprise-caliber functionality of the company’s flagship product Alloy Navigator 7, the new Alloy Navigator Express delivers a powerful solution to centralize IT and related service requests and proactively manage customer needs.
“Doing more with less is a common theme for today’s small and medium enterprises, especially related to IT operations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “The new Alloy Navigator Express 7 offers an array of new tools and functionality that empower support technicians and their customers to troubleshoot and resolve technical issues quickly.”
Web Portal for Technicians
The new Web Portal provides browser-based access to all functions and data in Alloy Navigator Express. This enables support personnel to access their dashboard and service request information from any computer, tablet or smartphone. As a web-based portal, there is no need to install any software on endpoint devices.
In addition to tracking computers and equipment, the new Alloy Navigator Express also supports consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This ensures the right amount of supplies are always in stock.
Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation and smooth handling of high-demand items. Through the self-service portal, users can check availability and reserve equipment.
To optimize help desk resources and staffing, the Technician Availability Calendar provides a master view of all personnel and their personal days off. This allows organizations to plan and distribute tasks more efficiently, without compromising the day-to-day needs of the help desk.
Snippets, Enhanced Search and Password Resets
Other features and functionality of Alloy Navigator Express 7 include:
Snippets – to increase response time to common requests, Snippets enable technicians to create a library of text-based tips that can be reused to troubleshoot and resolve issues.
Quick Filter – the new quick filter box provides enhanced search capabilities. As words are typed, related records in the knowledge base will be filtered dynamically, making it even faster to find answers.
Password Reset – easily resolve the most common help desk issue with just a single click.
Enhanced Self-Service Portal – completely redesigned and supports an array of high-resolution displays and tablet devices.
Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.