We have listened to our customers and incorporated into Alloy Navigator Express 6 many of your suggestions. We are confident, these new features are going to make providing great customer service so much easier. We have implemented visual improvements, extended your ability to customize the product and have made it easy to automate the way you work. This way you can focus more on the needs of your customer.
Top 5 Reasons to Upgrade
Alloy Navigator Express™ 6 offers the following major benefits to existing customers using Alloy Navigator Express 5 or Asset Navigator. To name just a few:
- Business Process Automation
- Change History tracking for computer hardware and software
- Automated ticket prioritization, routing, and escalation
- New Self Service Portal
- Microsoft Exchange Integration
New Features and Improvements
New Network Inventory Module
The Network Inventory functionality in Alloy Navigator Express 6 is powered by Alloy Discovery 6 – a powerful Network Inventory solution, tightly integrated and packaged with Alloy Navigator Express. Alloy Discovery 6, offers an assortment of versatile auditing methods to help you gain a complete insight of your company’s computers, network equipment and installed software by making it effortless to gather an accurate, complete and in-depth inventory of your entire network. Using the powerful On-Demand Audit, you can remotely audit Windows, Linux and Mac workstations, servers and network devices for up to the minute hardware and software information. There is no need to deploy inventory agents or make any configuration changes on remote computers. The audit is carried out in real time, and the gathered information is delivered directly to the central repository, where it is readily available.
Alloy Navigator Express automatically alerts appropriate personnel when important hardware or software related events take place. Now you can be notified when computers start running out of disk space, or when users install unauthorized software.
Tracking changes to computers and devices on your network is essential to ensuring the stability and security of your environment. You can easily select which changes you want to be notified of and be alerted in time to avoid performance or security issues.
Updated Audit Agents
Recently updated audit agents add support for the latest operating systems, hardware, and software.
Some departments, categories or VIPs may require high priority, but others? Not so much. With the new prioritization policies in Alloy Navigator Express you can easily ensure your response fits the situation every time. Now you can focus on making your customers happy instead of figuring out which task to handle next.
You can forget about manually assigning tickets to appropriate support personnel. The Auto Routing feature in Alloy Navigator Express uses an intelligent business logic approach to automatically determine who handles each new support ticket and notifies them about assigned tickets.
Have you ever had an important request or task get overlooked simply because it got buried amongst other tasks? Alloy Navigator Express monitors your tickets and notifies technicians and/or their managers when incomplete tasks threaten to pass their deadline. Now you can easily control when to escalate tickets, and who to notify when tasks start lagging behind.
Our newly redesigned Self Service Portal is now better than ever. The Start Page can be easily configured to display important announcements to end‐users, show their tickets and list popular Knowledge Base articles. You can even include content from external web sites and include links to other customer resources you have on your network. Customizable ticket forms makes submitting and updating tickets a breeze.
Now you can keep your technicians and customers proactively notified about scheduled downtime, service updates or outages. When an unexpected failure strikes, announcements keep your users informed of the issue and helps you avoid receiving a multitude of tickets describing the problem your department is already aware of!
The new dashboard feature in Alloy Navigator Express provides you with a multi-pane view of performance charts and links to multiple key areas of the product. This puts the most important data within the immediate reach of every technician in your IT department, allowing them to identify and respond immediately to any problems that arise.
For times when the redundancy of work gets you down, Alloy Navigator Express’ business process automation tools come to the rescue. These tools enable you to automate and streamline frequent actions. There is no reason to spend your day doing data entry when you could be saving the company money, one solution at a time!
The new Calendar View feature in Alloy Navigator Express makes it extremely easy to visualize upcoming events and milestones. Get a bird’s eye view of your approaching deadlines and important dates or focus on specific event details you want to see.
Centralized Notification Management
Alloy Navigator Express features a centralized notification management module for controlling all outgoing e-mail notifications from a single location. This new approach greatly simplifies the configuration and administration of the product.
Seamless integration with Microsoft Exchange makes setup a snap and allows you to avoid the extra work of managing protocols and services you do not normally need. For those of you without Exchange, improvements for IMAP, POP3 and SMTP make handling e-mails easier.
Now you have more options to localize the user interface and manage content in languages other than English with new Unicode support.