Web Portal for Technicians
Nowadays IT personnel are on the move and their software has to move with them. In addition to our Mobile Portal, technicians now can use a fully featured Web Portal. The Web Portal can be accessed from any computer, whether your technicians work at a customer’s site, from home, or other remote locations, without having to install client software.
In Alloy Navigator Express 7 you can track not only computers and equipment, but also consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This helps you be sure that the right amount of supplies is always in stock. You can even set up alerts to notify the appropriate staff when supplies must be reordered.
Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation
and smooth handling of high-demand items. Now users can see the availability of equipment and reserve it right from the Self Service Portal.
Personal work calendars for technicians allow your staff to update their schedules and availability thus enabling you to plan and distribute tasks more efficiently and accurately.
Alloy Navigator Express 7 introduces a special Technician Availability Calendar which displays a combined view of your technicians’ personal calendars with their vacations, sick days, and other personal events. This further helps your managers to analyze the availability of their teams.
Save time and avoid typing in the same standard replies, troubleshooting recipes, or signatures. Build your own library of text fragments and reuse them when
you update tickets, write knowledge base article, or communicate with others.
Password Reset Tool
Alloy Navigator Express 7 adds a Windows Password Reset utility to its remote/network management toolkit. Now your technicians can resolve one of the most common Help Desk issues with just a single click!
Searching for records in data grids is now faster and easier. Just press CTRL+F to activate the quick filter box and start typing in the search text. Records in the grid will be filtered dynamically as you type.
Enhanced Self-Service Portal
The Self-Service Portal in version 7 has been completely redesigned. It features a new look-and-feel and is capable of adapting to high-resolution displays as
well as tablet devices. Users can reserve equipment for special events or temporary use. When submitting tickets, users can relate incidents to the computers or other equipment that they own.
Mixed Licensing Model
The new flexible and cost-effective licensing model gives you the freedom to combine any number of named or concurrent users in a single deployment, based on
your access scenarios, usage needs, and budget. In this model, concurrent licensing determines how many technicians are expected to log in at any given time, while named licensing reserves the ability for assigned managers to retain access even when the system is at the maximum concurrent users capacity.
Alloy Navigator Express offers a number of new reusable widgets and layouts for visualizing and organizing information on the dashboard. Each technician can
customize their personal dashboard to have all important information at their fingertips.
Save time and avoid tedious manual processing by automating the distribution of reports and charts. Now Alloy Navigator Express can generate any report according
to a schedule and broadcast reports by e-mail to designated recipients.
Microsoft Report Builder Support
All reports in Alloy Navigator Express 7 are designed in the Microsoft Report Definition Language. These reports leverage the SQL Server
Reporting Services – a reporting engine included in all recent editions of Microsoft SQL Server. Use the reports out of box, customize them in Microsoft Report Builder, or create your own from scratch. Older reports that were designed in the Crystal Reports format are supported as well.
Microsoft Exchange Integration
In addition to MAPI, Alloy Navigator Express 7 supports Exchange Web Services (EWS), which is an enhanced method of e-mail integration for newer versions of Microsoft Exchange, including Exchange 2007 SP1, Exchange 2010, Exchange 2013, and Exchange Online (part of the Office 365 suite).
Microsoft Outlook Integration
Technicians’ calendars in Alloy Navigator Express 7 display various planned tasks, along with appointments, meetings and events from their Microsoft
Outlook Calendar; providing a single view of their schedule.
More Secure Linux and Mac Audit Using SSH Private Key
Now you can audit Linux and Mac computers without worrying about using administrative credentials. The new version enables you to use the public key authentication
mechanism to access computers over SSH without a password.
Microsoft Phone Support
The Mobile Portal now supports Windows Phone 8 with Internet Explorer 10 or 11.