Alloy Software® Achieves High Marks in Education Market with IT Service Desk Management Solution
20 April 2011
Nutley, NJ (Apr 20, 2011) – Alloy Software, Inc., a leading provider of service and asset management software, today announced a 15 percent increase of educational organizations upgrading to or implementing Alloy Navigator 6 for the first time within the past year. K-12 institutions, universities, colleges and school districts are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software is committed to providing reliable solutions to support the IT needs of students, faculty, staff and administrators with their product, Alloy Navigator, which demonstrates a growing success within the education market.
Leveraged by hundreds of education institutions, Alloy Navigator is a comprehensive, integrated IT Infrastructure Management solution offering an intuitive, easy-to-use approach to managing the service desk, IT assets, task assignments, and other routine activities in modern IT departments. Leveraging industry best practices, Alloy Software’s flagship product improves and organizes end-to-end service processes, and delivers an enhanced user experience, at a highly competitive price.
Saint Edward’s School, a user of Alloy Navigator since 2007, recently upgraded to the latest version in order to take advantage of the new Action-based Workflow System, which allows them to more easily automate their daily tasks and reduce training overhead. In addition, the school utilizes the Asset Management module to manage the full lifecycle of hardware equipment, network inventory and software licenses.
“Alloy Navigator was the most logical solution for our growing IT needs,” stated Quen Voyles, Director of IT at Saint Edward’s School. “The product's ease-of-use and the company’s helpful support staff enabled us to reach all our IT service management goals. With the added and improved features of the latest version, we are able to get a lot more out of the product and easily integrate with our existing third-party applications.”
Alloy Software found that all educational institutions need an easy-to-use and cost-effective service desk solution with the ability to track and manage assets, all accessible from a single interface. The most important features desired by educational institutions include workflow functionality to automate and drive all activities within the IT, starting with simple tasks (such as password resets) to managing increasingly sophisticated IT projects, a self- service Web portal that supports end-users including staff and students, announcements to keep everyone informed, a library to track the check in/out of assets, and much more. All of this is available in Alloy Navigator 6.
Alloy Software has a significant presence in the education sector, providing service desk solutions to numerous schools, universities and colleges worldwide. Customers utilizing Alloy Navigator include: University of Central Florida, University of Pittsburgh, The British School of Brussels, The Juilliard School, Singapore American School, The Hong Kong Polytechnic University, Tel Aviv University, Mt. Pleasant Central School District, Southern California College of Optometry, Wallkill Central School District, Nord Anglia Education Ltd, Reaseheath College, University of Otago - Department of Physiology and Anderson Center for Autism.
“We're honored that so many colleges and universities have chosen Alloy Navigator as their service desk solution,” said Vladimir Vinogradsky, president and CEO of Alloy Software. “Our goal is to provide customers with solutions that are affordable, scalable and easy to use – elements that are important to any educational institution.”
Pricing and Availability
Alloy Navigator is priced per technician and computer node. Educational pricing for a three-agent license supporting 100 computers is about $5600, which includes one year of support and maintenance. Discounts are also available for non-profit and government organizations. Upgrade paths are available for customers of previous versions and companies switching from a competitor’s solution. For more information regarding pricing and availability, please visit www.alloy-software.com.
About Alloy Software:
Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest- growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.
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