Alloy Software® Raises Industry Bar with Launch of Next-Generation IT Service Management Suite
18 May 2010
Alloy Navigator® 6 Offers New Levels of Workflow Management and Business Process Automation, Enhances the User Experience, and Further Aligns with Industry Best Practices
Nutley, NJ (May 18, 2010) – Alloy Software, Inc., a leading provider of service and asset management software, today announced the launch of Alloy Navigator 6 – the next generation version of the company’s award-winning flagship IT infrastructure management solution. Alloy Navigator is a comprehensive, integrated IT service and asset management solution that enables help desks to efficiently manage and support all types of technical issues and requests. Leveraging industry best practices, Alloy Navigator 6 improves workflow management and business process automation, and delivers an enhanced user experience, at a highly competitive price.
New and enhanced features in Alloy Navigator 6 include:
Robust workflows to streamline IT operations: The new role-based workflow management system in Alloy Navigator 6 offers a new level of power and flexibility while making workflow easier to create, maintain and reuse. The ability to design intuitive and easy to follow workflow immediately reduces the need for training normally required to perform daily operations and routine maintenance tasks. Ultimately, this new approach improves the efficiency of the entire organization.
Comprehensive Change Management: Alloy Navigator 6 greatly extends the abilities of its Change Management feature set, providing the essential tools needed to ensure IT infrastructure changes are implemented in an orderly, controlled and systematic fashion, with minimal adverse effect on the business. Alloy Navigator offers with built-in approval methods to accommodate diverse change approval policies.
Conformance with service levels: The Service Catalog is the cornerstone of the improved service level management (SLM) model in Alloy Navigator. The Service Catalog helps IT and help desk personnel define and document different types of services, establish service level expectations, monitor service quality and determine the cost of providing service to customers and internal users.
Improved communication within the company: The new Announcements feature helps IT personnel keep customers and internal users proactively informed about service interruptions, outages, scheduled downtime and service updates.
“Alloy Navigator 6 is extremely versatile, flexible and provides the tools necessary to manage IT from a centralized location,” explained Christine Vance, Technical Support Specialist at St. Paul’s School. “Our staff can complete a variety of tasks through its intuitive and user-friendly interface. For example, I can access and perform actions on computer records, software licenses, and their related help desk tickets and purchase orders all in a single product. Alloy Navigator 6 has really streamlined our internal efforts at the School.”
Alloy Navigator 6 also includes updated technology including agentless, on-demand audit (for Windows/Mac/Linux); compatibility with Windows Vista, Windows 7 and Microsoft SQL Server 2008; discovery and detection of SNMP devices; email integration with Microsoft Exchange; a fully featured web portal for technicians; and scheduled report generation using Crystal Reports.
“We believe this new version of Alloy Navigator adds an array of features and functionality that allow organizations to achieve new levels of IT and help desk efficiency," said Paul Ille, Director of Technical Services at Alloy Software. "Version six enables our customers to streamline their everyday tasks while taking on the complex challenges facing modern IT departments. We are confident that our customers will quickly recognize a quality user experience and value to dollar ratio that's hard to beat."
Pricing and Availability
Available today, Alloy Navigator 6 is priced per technician and computer node. Introductory pricing, available until June 15, 2010, for a three-agent license supporting 100 computers is $3,845. Upgrade paths are available for customers of previous versions and companies switching from a competitor’s solution. In addition, discounts are available for education, non-profit and government institutions.
About Alloy Software:
Established in 2002, Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloy-software.com.
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