Alloy Software's IT Service Desk Management Solution Earns High Marks Within the Education Market

27 August 2007

Nutley, NJ (August 27, 2007) – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced continued strong demand for its Alloy Navigator product within the education market. K-12 institutions, school districts, universities and colleges are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the education market to Alloy Navigator's ease-of-use, low cost of ownership, ease-of-deployment, as well as its flexibility and scalability.

Alloy Navigator offers education customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any educational institution to automate incident, problem, change, configuration, and service management.

"Between our main campus and four other departments under the Program and Evaluation division, we needed a unified service desk system to accommodate our staff and students regardless of location -- Alloy Navigator has addressed this need with its unparalleled flexibility and scalability," explained Dr. Sivakumar Jaganathan, Coordinator of Computer Applications at University of Central Florida. "Our IT staff can instantly log into Alloy Navigator, track staff/student IT issues, and provide quick resolution."

Educational institutions fully utilize Alloy Navigator's workflow automation functionality to seamlessly track complex support processes such as problem and change management. Education customers will also find improved Web performance using AJAX, canned reports, improved security, more detailed e-mail notifications and improved support for drag-and-drop operations with the deployment of the latest version – Alloy Navigator 5.3.

"Alloy Navigator has been a great asset to our organization," said Gary Gray, Director of Information Technology at the Southern California College of Optometry (SCCO). "The main benefit of Alloy Navigator is having one single repository to handle all of our IT related information. In addition, the versatility of the system and the open database architecture that allows us to customize our own systems has proven invaluable."

A number of K-12 and higher-learning institutions are currently using the Alloy Navigator product, including University of Pittsburgh, University of Central Florida, Wallkill Central School District, Mt. Pleasant Central School District, Southern California College of Optometry, University Health Services for The University of Texas at Austin, Conseil scolaire public du Nord-Est (French Public School Board in North Bay), and more.

"The education market is a critical industry sector for Alloy Software since our solutions adapt so well within an academic setting," said Robert Josefs, Manager of Marketing and Sales at Alloy Software. "The universal appeal of Alloy Navigator makes it an ideal adjunct for virtually any educational institution – from K-12 to colleges and universities to specialized vocational schools. The combination of scalability, ease-of-use and affordability earns our product a ‘gold star' as an ideal service desk product for the education market."

Pricing & Availability

Alloy Software's Alloy Navigator 5.3 is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). In addition, Alloy Software offers a special discount for all educational institutions, school districts, etc. In an effort to support larger educational institutions, Alloy Software also offers enterprise licensing. For more information regarding pricing and availability, please visit www.alloy-software.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloy-software.com.

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