Alloy Software Announces Enhanced Version of Alloy Navigator IT Service Desk Management Suite
06 February 2007
Alloy Navigator 5.2 Provides Many New Features Such as Advanced Workflow, Support for Recurring and Global Tickets, Enhanced Software License Compliance and More
Nutley, NJ (February 6, 2007) – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced the release of Alloy Navigator™ 5.2 – an enhanced version of its widely used IT service desk management suite. The new Alloy Navigator 5.2 provides a broad range of features and functionality to automate and optimize IT service and support operations as well as other business-critical processes. Some of the new features in Alloy Navigator 5.2 include advanced workflow, support for recurring and global tickets, enhanced software license compliance and a highly customizable sidebar for agents to customize and personalize their work environments.
Addressing the growing need for IT organizations to manage complex processes, Alloy Navigator's advanced workflow automation functionality supports parent/child dependencies. This enables seamless tracking of complex support processes such as problem management and change management. In addition, the Work Order functionality for task management facilitates handling of complex activities and projects such as the tasks associated with hiring a new employee, updating a server, migrating applications, etc.
With global tickets, agents can easily link multiple incidents to a common problem, and notify users once the issue is resolved. This is especially useful when multiple users or groups experience some type of problem, such as no Internet connectivity or trouble with email. Additionally, recurring tickets allow agents to create templates for scheduled events, and set reminders to perform tasks on a certain date and time. This is extremely useful for scheduling backups and other routine IT maintenance tasks on a regular basis.
Expanding on its integrated asset management capabilities, Alloy Navigator 5.2 also includes enhanced software license compliance with improved reporting functionality. This allows users to identify any disparity between purchased software licenses and actual installations.
In addition to some of the internal functionality, Alloy Navigator 5.2 provides many enhancements to the interface, including a new Microsoft Outlook-style sidebar that allows agents to customize and personalize their work environment and tools.
"Based on the feedback from our customers, the 5.2 release further improves on our product's core strength - the ability to effectively facilitate real world processes and operations in highly dynamic IT support environments," explained Matthew Hull, Director of Technical Services at Alloy Software. "Alloy Navigator is now one step closer to our idea of a system which can quickly be deployed to fulfill the immediate needs of any size IT organization yet evolve to meet increasingly more complex demands."
Other features of Alloy Navigator 5.2 include improvements to email management, knowledge management and the Web Portal, all focused on providing a better self-service experience. The Web Portal now supports service level agreements (SLAs) based on priority and due dates built-in to the tickets. It also allows users to browse the knowledge base by company-defined categories. Alloy Navigator also includes enhanced change management functionality to process all types of change requests.
Pricing & Availability
Available today, Alloy Navigator 5.2 is priced per agent and audit node. Pricing for a three-agent license supporting 100 nodes is $3,845 (which includes maintenance).
About Alloy Navigator
Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator enables organizations to automate incident, problem, change, configuration, and service management.
About Alloy Software
Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 338-0744 or visit www.alloy-software.com.
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