The Juilliard School Continues to Hit "High Note" with Alloy Software's IT Service Desk Management Solution

24 September 2013

Nutley NJ, September 24, 2013 — Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that its flagship Alloy Navigator solution has been successfully leveraged for nearly a decade by The Juilliard School, the nation’s preeminent school for performing arts education. The widely respected school, based in New York City, is utilizing the Alloy Navigator solution for its IT asset and service desk management needs. Over the past nine years, The Juilliard School has not only been able to manage the high demand for technology, communication and collaboration, but it has consistently improved its ability to provide exceptional service year after year.

Alloy Navigator is an ITIL-based IT service management and IT asset management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator equips organizations with the tools to streamline and improve the efficiency of IT operations, including incident and problem management, asset management, change management, knowledge management, organization and contact management, and more.

As The Juilliard School has grown year over year so, too, has demand for technology from staff and faculty members in the classroom. According to Terence Kennedy, Office Manager within the IT Information Technology department at The Juilliard School, a key goal has long been to make technology accessible and usable. "Here at Juilliard, it’s essential for IT to deliver solutions that will enhance and fortify the learning process,” he said. "We’re always striving to add more value to our users which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations."

The Information Technology department at The Juilliard School is responsible for providing and supporting business-critical services for the user community in one of the most prestigious schools in the world. Whether resolving technical issues, providing end-user training, procuring IT equipment and software, tracking inventory or loaning equipment, Alloy Navigator has played and continues to play a key role in their success.

Providing end-users with the ability to contact the help desk using multiple methods has been an extremely important advantage for Juilliard, but in particular, the feature-rich self-service portal really stands out as its preference for user interaction. “Using the portal’s built-in Knowledge Base and Announcement features, we’ve empowered our users to find solutions on their own. In turn, this has reduced unnecessary tickets, lowered support costs and led to speedier resolutions which makes everyone happy,” explained Mr. Kennedy.

"We are truly honored that, The Juilliard School, such a highly revered organization, has been our loyal customer for nearly 10 years and continues to find value in the Alloy Navigator product," explained Vladimir Vinogradsky, President at Alloy Software. "We look forward to continuing our strong partnership and helping them overcome any business challenges they may face in the future."

“Alloy Navigator is robust and feature-rich, and each new version continues to get better and better. We are constantly amazed how Alloy Software continues to improve on a product that has already provided so much value to us," Mr. Kennedy concluded.

About The Juilliard School

The Juilliard School established this country's standard for education in the performing arts, beginning with music in 1905. Its alumni are among the most famous recitalists, orchestral and operatic musicians, as well as arts administrators and teachers.  In 1951, its Dance Division was established, with combined training in contemporary and ballet technique. As in music, Juilliard’s Dance division boasts of alumni who are among the most accomplished artists in their field, among them Pina Bausch, Martha Clarke, Lar Lubovitch, and Paul Taylor. Juilliard became part of Lincoln Center in 1968, and added a four-year drama program. In 2001, Juilliard broke new ground with the addition of its jazz program; a graduate program in Historical Performance began in fall 2009, the same year that Juilliard inaugurated its partnership with the Metropolitan Opera's Lindemann Young Artist Development Program. Currently more than 800 young artists from 44 states (plus Washington, D.C.) and 46 foreign countries attend Juilliard. More information at www.juilliard.edu.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

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