Alloy Software Inc. Partners With RightAnswers, LLC
Integration Streamlines Help Desk Organizations Worldwide

August 11, 2003 - Alloy Software, Inc. announced today that it has formed a strategic partnership with RightAnswers, LLC, the recognized leader in the technical support knowledge-base market. This partnership gives Alloy's Asset Navigator customers the ability to instantly search the world's most comprehensive online database and quickly and easily find the most accurate and relevant resolutions to their technical problems. Alloy Software has seamlessly integrated RightAnswers' Knowledge-Paks Online database into its Asset Navigator Version 4.2 Professional and Enterprise editions. Knowledge-Paks offers hundreds of thousands of easy-to-understand resolutions to problems with more than 150 off-the-shelf applications, including Microsoft, Netscape, Novell, Corel, Lotus, Adobe, and Symantec.

And not just simple desktop problems and solutions, but more difficult or obscure ones that involve networking and operating systems. RightAnswers continually updates its knowledge base, so users of Asset Navigator will have immediate access to the most current support for all of the latest products.

This powerful new feature streamlines technical support by putting a natural language search engine (with step-by-step instructions and hypermedia illustrations) right inside Asset Navigator's existing Help Desk and Web Help Desk module - and right at the fingertips of all levels of support.

The strategic integration of Knowledge-Paks into Asset Navigator 4.2 directly benefits the entire support organization by:

• decreasing the length of support calls
• reducing the time and cost of support
• increasing the quality of support
• improving the rate of successful problem resolutions
• enhancing end-user satisfaction

"This dynamic new interface is a powerful solution that clearly delivers enormous and quantifiable benefits to Alloy Software's customers," said Vladimir Vinogradsky, President and CEO of Alloy Software, Inc. "This key partnership further establishes Alloy Software's reputation for developing asset management products with the market's most comprehensive set of essential features and functions."

To see a sample of RightAnswers' Knowledge-Paks integration with Alloy Software's Asset Navigator, go to http://www.alloy-software.com/ra.htm, or view this online demo:

VIEW DEMO

"RightAnswers' Knowledge-Paks is an ideal partner to Alloy Software's Asset Navigator," said Andrew Rawson, executive vice president of marketing and business development at RightAnswers. "Thousands of IT organizations will benefit from the value-added alliance of these two premier products."

About RightAnswers, LLC:

RightAnswers, LLC (www.rightanswers.com) pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswers' Knowledge-Pak brand continues to set the standard for technical support knowledge bases. As a Knowledge Service Provider (KSP), RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through the company's unique Knowledge Cycle.

The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis. This feedback, coupled with the active authoring of solutions to anticipated problems, delivers unmatched depth and breadth of knowledge to RightAnswers' customers.