Alloy Navigator Enterprise 7 Released
29 October 2014
Alloy Software is proud to announce the immediate availability of Alloy Navigator Enterprise version 7. This major upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:
Service Catalog and Service Request Management
Alloy Navigator 7 streamlines Request Management and improves efficiency of technical teams by separating routine requests from break/fix type of incident tickets. Service requests are requests for information or advice, or for common pre‐approved changes that are low risk and follow a standard procedure. They are also used to request access to an IT service. The new Service Catalog provides a centralized, consistent process for your customers to get access to standard services such as password reset, network share access, software request, account/profile modification, etc.
Consumable Assets and Stock Management
Alloy Navigator 7 extends its Asset Management capabilities by providing a functional system for managing consumable IT items. This can include supplies, materials, spare parts, such as printer ink or toner, keyboards, mice, batteries, etc. The new Stock Management functionality helps you ensure that all required supplies are always in stock and in the right amount. You can even set up alerts to notify appropriate staff members when supplies must be reordered.
Redesigned and Enhanced Self Service Portal
The Self Service Portal in Alloy Navigator 7 has been redesigned to adapt to different screen resolutions and support both high-resolution displays as well as tablet devices.
In addition to being able to submit incident tickets, monitor their progress, and search the Knowledge Base for information and solutions, the new version enables users to:
- Browse the Service Catalog and submit service requests;
- View equipment available for loan and make reservations;
- View computers, hardware or software assets that they own and relate incident/service tickets to their equipment.
In addition, department/group managers and other stakeholders now can respond to approval requests waiting for their decision, right from the Self Service Portal.
Microsoft Outlook Integration
Time and Task Management features have been greatly improved in version 7. Now you can visualize in Alloy Navigator not only various planned tasks and event dates, but you also see them in line with appointments, meetings, and other events from Microsoft Outlook.
Wizard Action Forms
Alloy Navigator’s best-in-class capabilities for workflow control and customization have always allowed you to implement custom business logic and data entry forms. Now we have added an entirely new level of flexibility with Wizard Forms - a new style of workflow action form that breaks large dialogs into a sequence of wizard pages.
The Wizard Form simplifies layout design and helps with runtime decisions regarding which page should come next - all controlled through custom logic. This helps the user to understand the context for the wizard step, consequently reducing errors while saving time and money on training.
Mixed Licensing Model
The new flexible licensing model gives you the freedom to combine any number of Named or Concurrent Users in a single deployment, based on your access scenarios, usage needs, and budget.
Alloy Navigator 7 streamlines management of equipment that IT issues to end-users. Newly added reservation queues facilitates smooth handling of high-demand items and users now can conveniently reserve equipment right from the Self Service Portal.
Data Archiving and Purging
The new Archiving and Purging feature helps you to clean up outdated tickets to reduce your database size and improve performance.
New Reporting Engine
Alloy Navigator 7 contains all new reports designed in the Microsoft Report Definition Language format. Use out of box, customize them using Microsoft Report Builder, or create your own reports from scratch. Now you can also automatically generate any report according to a schedule and broadcast reports by e-mail.
Password Reset Tool
Alloy Navigator 7 adds the Windows Password Reset utility to its kit for remote/network management tools. Password Reset can be launched from Alloy Navigator as an external tool or through the business logic to reset user passwords.
Improved User-Customizable Dashboards
New reusable dashboard components, widgets, and layouts can be used across multiple dashboards. Each technician can customize their own dashboard within the limits set by the administrator.
Alloy Navigator 7 is immediately available for evaluation and purchase.
Customers with a current Software Maintenance & Support plan are eligible to purchase this upgrade with a significant discount (up to 50-70%). Please contact our sales team for further assistance.
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