How to not delete the e-mail when running mail-connector?!

Open discussion about our Alloy Navigator Enterprise 7 application

How to not delete the e-mail when running mail-connector?!

Postby LeonB on Wed Dec 21, 2016 4:06 am

Hallo people,

I got a questing about the mail connector. (see the link) Can u uncheck the messagebox because i dont want the e-mail to be deleted when i use the mail connector to make a new incident? Or is there a other work around to not delete mail when i run the mail-connector but its still makes a new incident?


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Re: How to not delete the e-mail when running mail-connector

Postby eliaslynch on Thu Feb 23, 2017 11:28 am

I believe it's based on the protocol you use. If you choose IMAP for instance, the options are completely different than POP, MAPI and EWS. I bet you have POP selected. IMAP allows you to select that option. I believe it's just inherently the way that protocol works and is not related to Alloy.
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