Ticket Update Loop

Open discussion about the Alloy Navigator 6 Web Portals

Ticket Update Loop

Postby tcpud on Mon Sep 10, 2012 7:12 pm

When attempting to update a ticket via the Portal's 'Update Ticket' button, some users go into a constant loop at the 'Sending your data...' progress bar. The progress bar goes from 0 to 100% and continues to cycle 0-100% but it never updates the ticket. Please see attached image.
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Re: Ticket Update Loop

Postby janstonselig on Fri Sep 14, 2012 4:42 pm

No idea what could cause that. Does it happen with any create action?

I'd get this one to support to check out for you.
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Re: Ticket Update Loop

Postby tcpud on Mon Aug 19, 2013 2:36 pm

This is typically resolved by deleting Internet Explorer's Temporary Internet files... For IE 10 > Internet Options > General tab > Browsing History section > Delete button > the only one which NEEDS to be checked is "Temporary Internet files and website files" > Delete button > restart IE. If this doesn't work, add the URL to IE's Trusted Sites.
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