UDF Fields: All Tickets

Open discussion about our Alloy Navigator 6 application

UDF Fields: All Tickets

Postby Jennix on Fri Mar 09, 2012 8:31 am

Hello,
I would like to add a custom UDF Field toAll Tickets.
Is it possible? How?
Otherwise I have to repeat same Field Definition and User Macro on all 4 Ticket Class.
Thanks
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Re: UDF Fields: All Tickets

Postby eliaslynch on Fri Mar 09, 2012 1:25 pm

The UDFs are per object and since All Tickets is a shared view showing several objects you can't create one for that that spans all 4 ticket types. You can create one for Incidents and one for Problems, etc., but because they aren't technically the same they won't be shown in All Tickets. Same goes for My Tickets.
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