Using Auto Assign Action in Tickets->Actions

Open discussion about our Alloy Navigator 5 application

Using Auto Assign Action in Tickets->Actions

Postby marks on Wed Oct 19, 2011 7:51 am

I would like to use the Auto-Assign action from the menu of a ticket.

The help file says:
"Automatically routes the ticket to a specific support person, based on the business rule created for this type of ticket "

I can't figure out how to connect a business rule to this action (ie. "When action=auto-assign, then execute this rule and/or set these fields...")

Anybody?
marks
Junior
 
Posts: 4
Joined: Fri Feb 05, 2010 11:48 am

Re: Using Auto Assign Action in Tickets->Actions

Postby marks on Thu Nov 10, 2011 6:46 am

OMG
Let me answer my own question: never noticed it, but on the second to last page of creating a rule, there is a radio button next to 'auto assignment' (instead of default radio butto 'Use custom categories').
Never used it, always clicked past it, never registrered it.
*blush*
marks
Junior
 
Posts: 4
Joined: Fri Feb 05, 2010 11:48 am


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