Windows7 Audit results in Error: 5

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Windows7 Audit results in Error: 5

Postby kierangarbutt on Thu Nov 18, 2010 10:56 pm

Hi all,

we've been using Alloy Discovery 5.1.0 for a while with no problems, but are starting to deploy Windows 7 machines which of course use different methods for creating exceptions in the firewalls etc.

We're still receiving Error: 5 though which in my mind means Discovery can reach the machine but is failing on credentials. I have double-checked the account on the machine, which is an admin, so not sure why it's failing. The same credentials on a WindowsXP machine work no problem.

Any advice?
Cheers!
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Re: Windows7 Audit results in Error: 5

Postby tccwrd on Wed Dec 01, 2010 1:49 pm

Do you have UAC on? Firewall?

Try disabling both and see if it works. I'm not saying you should leave them disabled, but this will at least narrow it down.
Gary
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Re: Windows7 Audit results in Error: 5

Postby kierangarbutt on Thu Dec 09, 2010 4:40 pm

Hi there,

sorry for the delay. If I turn UAC off (or at least slide down to "Do Not Notify"), then the audit works...so I guess the question now is, what setting is going to be the best that will protect the computer whilst allowing the audit to run...

Anyone?
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Re: Windows7 Audit results in Error: 5

Postby tccwrd on Thu Dec 16, 2010 6:18 pm

Dunno. Take a look at this though - http://support.alloy-software.com/?mode ... d=KB001402
Gary
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Re: Windows7 Audit results in Error: 5

Postby kierangarbutt on Thu Dec 16, 2010 6:31 pm

Hi Gary,

I think our support contract has expired...I can't access that link :-/
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Re: Windows7 Audit results in Error: 5

Postby eliaslynch on Mon Jan 03, 2011 2:21 pm

kierangarbutt wrote:Hi Gary,

I think our support contract has expired...I can't access that link :-/


Here's what it says:

KB001402: Error: 5. Access is denied

OVERVIEW
While running the On-demand audit you may receive the following error message:

Error: 5. Access is denied

CAUSE
The error indicates that you do not have the proper credentials to logon to the remote machine.

The following reasons may cause to the error message:

1.The On-demand audit account is not sufficient for connecting to the remote computer.
2.The computer being audited is turned OFF or disconnected from the network.
3.Firewall and/or third party product may eliminate connection to the remote computer.

SOLUTION
Verify the possible causes above and re-start the On-demand audit.


REFERENCE
System Error Codes (1000-1299)

http://msdn.microsoft.com/en-us/library/ms681383(VS.85).aspx
--------
Elias
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Re: Windows7 Audit results in Error: 5

Postby kierangarbutt on Mon Jan 03, 2011 2:57 pm

Hi Elias.

Thanks for that. I've narrowed the cause of the problem to the UAC in Windows7. If I disable UAC then the audit runs as expected. But as soon as I turn UAC back on (even the first level on the slider), the audit fails. I don't particularly want to roll my machines out with UAC disabled. There *must* be some way of adding an exception?

Thanks for your help guys.

Kieran
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Re: Windows7 Audit results in Error: 5

Postby janstonselig on Thu Jan 06, 2011 5:18 pm

I'm not sure either, but this one talks about what needs to be open to run the on demand feature. Maybe you can make exceptions in firewall?

KB001317: Ports and Protocols required by the On-Demand Audit Feature
http://support.alloy-software.com/?mode ... d=KB001317
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Re: Windows7 Audit results in Error: 5

Postby kierangarbutt on Thu Jan 06, 2011 5:36 pm

Hi Jan,

thanks for the reply, but I can't access the knowledgebase because it requires an active support subscription...which we don't have because it lapsed shortly before we started implementing Windows 7 machines.... are you able to copy the info from that article here? Many thanks in advance!
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Re: Windows7 Audit results in Error: 5

Postby tccwrd on Tue Jan 11, 2011 2:42 pm

Shame shame! :) lol Here you are.

KB001317: Ports and Protocols required by the On-Demand Audit Feature
OVERVIEW
In order to use the Alloy Discovery On-Demand Audit feature, certain ports need to be opened and/or protocols enabled. If they are not, the On-Demand Audit feature may not function correctly.

REFERENCE
The following communication protocols and ports are required:

1.Ports 139 and 445 (TCP and UDP). Both incoming and outgoing traffic should be allowed.
2.The ARP protocol
3.The ICMP protocol
To test the availability:

1.View the computer via My Network Places or Network Neighborhood
2.Ping the machine in question
Gary
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