Adding a new Incident Type

Open discussion about our Alloy Navigator 6 application

Adding a new Incident Type

Postby marilyn on Wed Nov 03, 2010 11:58 am

Currently, I can choose the following from the Incident Type: Issue, Request, How-To

I would like to add a new Type to track the SLAs on our Projects (yes - I know there is a Project function, but it does not do what I want).

How do I edit the Incident table to add this item? I have been all through the admin settings trying to find out how to do it with no luck.
marilyn
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Re: Adding a new Incident Type

Postby marilyn on Thu Nov 04, 2010 10:03 am

Figured this one out on my own! Amazing what reading the manual will do for you....

Business Logic Configuration > By Module > Classification > Types

I also had to add in the cooresponding Templates and Forms. :D
marilyn
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Posts: 26
Joined: Tue Aug 24, 2010 3:37 pm


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