Transfer Ticket Info to new DB

Open discussion about our Asset Navigator application

Transfer Ticket Info to new DB

Postby Spoon on Sun Mar 08, 2009 6:52 pm

I am running Asset Navigator 4.5.3 I have some tickets in an old DB that I need to transfer to a new DB. I have tried exporting the tickets to an Excel file but when it try to import them I can't set the Requester and Assigned to fields.
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Re: Transfer Ticket Info to new DB

Postby pille on Tue Mar 24, 2009 11:43 am

Spoon wrote:I am running Asset Navigator 4.5.3 I have some tickets in an old DB that I need to transfer to a new DB. I have tried exporting the tickets to an Excel file but when it try to import them I can't set the Requester and Assigned to fields.


I think in AN4 the tickets table only had references back to the contacts table. In turn it may not be possible to import Requester and Assigned to fields. I would drop support a line to see if there can be a workaround for this if you still need it.
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