Requests in Self Service Portal

Open discussion about the Alloy Navigator 5 Web Portals

Requests in Self Service Portal

Postby dphizler on Tue Nov 25, 2008 11:51 pm

My goal is to make "Requests" available in the self service portal.

I want normal users to be able to submit and track requests. There is already an admin and a normal user view. The problem I have is that the "Requests" feature is made to be unavailable to the normal user.

If anyone knows what I'm talking about, please let me know your thoughts on this.
dphizler
Junior
 
Posts: 6
Joined: Tue Nov 25, 2008 11:26 pm
Location: Montreal, Quebec, Canada

Re: Requests in Self Service Portal

Postby janstonselig on Mon Dec 01, 2008 12:56 pm

dphizler wrote:My goal is to make "Requests" available in the self service portal.


We use incidents for issues and requests which was recommended by Alloy. Support gave me some documentation on adding the type field to the portal so I have customers choose type - issue or request - and then category. I base my workflow off what they choose.
User avatar
janstonselig
Senior
 
Posts: 174
Joined: Thu Aug 30, 2007 1:12 pm

Re: Requests in Self Service Portal

Postby dphizler on Mon Dec 01, 2008 4:19 pm

Thanks for the reply.

I want to know if it would be at all possible for you to send me the documentation.

Thanks again.
dphizler
Junior
 
Posts: 6
Joined: Tue Nov 25, 2008 11:26 pm
Location: Montreal, Quebec, Canada

Re: Requests in Self Service Portal

Postby janstonselig on Tue Dec 02, 2008 12:57 pm

I sent it to you via private message.
User avatar
janstonselig
Senior
 
Posts: 174
Joined: Thu Aug 30, 2007 1:12 pm

Re: Requests in Self Service Portal

Postby dphizler on Thu Dec 04, 2008 10:51 am

Thank you very much.

I'm trying to understand the code. I'm doing pretty good so far. There are some things that aren't easy to understand so I have a question.

This is a question for anyone who can answer:

In the file
WebSelfService\pages\scripts\tickets.code line 84 (about)

"set tickets = AnitWebSession.TicketsByType(inTicketType)"

how exactly does TicketsByType work? Where is it defined? It's a function right? So basically I'm at a loss as to how this part works.
dphizler
Junior
 
Posts: 6
Joined: Tue Nov 25, 2008 11:26 pm
Location: Montreal, Quebec, Canada


Return to Alloy Navigator 5 Web Portal Discussion

Who is online

Users browsing this forum: No registered users and 0 guests

cron