I wan to create a business rule that forces our techs to make sure the Organization (and a few other fields) are not blank.
Example Organization:
I created a rule to apply Before object is saved, checks if organization is blank, displays an error indicating enter the organization, and the field is enabled.
When testing by creating a ticket from the navigator itself, it forced me to enter one. If you enter an incident from the selfservicedesk portal it also requires it. We do not want it required from the selfservicedesk portal because our users do not know what groups we organize them in.
We are also going to make sure some fields (such as assignee and assignee group are required fields when a tech first opens the ticket and saves it.
We do not want the ticket to save unless all fields are filled in, either via techservicedesk or alloy itself, but do not want those required fields to be required by the selfservicedesk.
Any help appreciated.