Web Helpdesk Login Authentication

Open discussion about the Asset Navigator Web HelpDesk

Web Helpdesk Login Authentication

Postby Wikus on Fri Mar 09, 2007 3:42 am

For some reason, my users with web authentication accounts can not log onto the helpdesk. however, my technician accounts can logon to both the helpdesk and the techhelpdesk.

It was working fine, until a while ago. Nothing has changed. Could it perhaps be SQL side related?

My global.asa is set to no impersonation and standard authentication.

Any ideas? :?
Wikus
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Postby Wikus on Fri Mar 09, 2007 3:44 am

Just FYI, I am running v4.5.3.
Wikus
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Postby pille on Tue Mar 13, 2007 9:27 am

What's the error you're getting?
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

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Alloy Software
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pille
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Postby Wikus on Wed Mar 14, 2007 3:32 am

It says login failed for user "XXXX"
However it allows a technician account to login to user's page.
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Postby pille on Wed Mar 14, 2007 4:03 pm

If you've verified that the account is a technician account and not just a web help desk account then I would contact us directly so we can get more information.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

Paul Ille
Alloy Software
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Follow us on Twitter: http://twitter.com/alloysoftware
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pille
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