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Closed/Deleted Tickets

PostPosted: Mon May 01, 2017 4:23 pm
by mcurbeam
Good Day,
Where are closed/deleted tickets located within the Database?

Is there a procedure to Index the Alloy Database?

Please advise.

Thank you and have a great day
Mike

Re: Closed/Deleted Tickets

PostPosted: Tue Jun 06, 2017 11:41 am
by janstonselig
mcurbeam wrote:Where are closed/deleted tickets located within the Database?


Closed tickets just have the status changed. You may have to change your view to see them depending on what you're looking at. Deleted tickets are removed from the database.

mcurbeam wrote:Is there a procedure to Index the Alloy Database?


I believe the db already has indexes, but I guess you can create more if you'd like. This is something beyond Navigator though. That's more of a SQL thing. Note the feature in admin settings to take advantage of search indexing too. If you have it enabled, helps performance.