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Mailbox & Mail connector

PostPosted: Thu Dec 08, 2016 6:58 am
by LeonB
Hallo everyone,

I got a questing about mail conector that makes a new incident when your recieve a new mail. This all works fine but i got a questing about the mailbox is it possible to make a other map under the main mailbox for this so i could drag a mail to the box and then it makes a new incident? (sorry for my bad english) :)

greets,


Leon

Re: Mailbox & Mail connector

PostPosted: Thu Feb 23, 2017 11:23 am
by eliaslynch
is it possible to make a other map under the main mailbox for this so i could drag a mail to the box and then it makes a new incident?


So I guess you're asking if you could create a specific folder in the mailbox and emails only in that folder would be converted into records?

It doesn't seem that's possible no. It only works on the inbox.

At the same time, it seems like the process you're considering will cause you a lot of work. You would have to go into the mailbox and check it regularly and move email you want to have converted into this other folder. That takes a lot of time and also delays customers from being helped.

If I were you, I would use AN7's workflow to decide what gets converted and what doesn't. You can filter out by domain or person or whatever. The approach you're suggesting seems like a big waste of time process wise.