http://server/HelpDesk/Tickets/TicketView/c6adfb7f-7dbb-480e-9690-8d3c552d8afb
Example:
- Code: Select all
Please rate your experience with the support you received on %[Ticket]% by clicking the link below.
http://server/HelpDesk/Tickets/TicketView/{ID} <--?!!!
Ticket Summary:
%[Summary]%
How do I get the system to automatically add the bolded ticket ID above to a link in an email message? It would be nice to have the user just click the link and be taken directly to their ticket, rather than the main page and have them sort through to find the one to rate.