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Ticket Assignment

PostPosted: Fri Nov 04, 2011 10:30 am
by shickom
Is there a way to automatically assign a ticket to a technician based on the category selected

Re: Ticket Assignment

PostPosted: Fri Nov 04, 2011 5:28 pm
by pille
ANX5 doesn't have auto-assignment, however ANX6 is scheduled for release in early 2012 and that will have auto-assignment as well as whole bunch of other new features and improvements. It's actually being beta tested right now.