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Adding new ticket types to Self Service Portal

PostPosted: Tue Jul 24, 2012 11:55 pm
by jekng
Hi. How do we create new ticket types for users to use in the self service portal? Thanks.

Re: Adding new ticket types to Self Service Portal

PostPosted: Fri Jul 27, 2012 2:42 pm
by janstonselig
Those are service actions. In admin settings go under incidents in the workflow -> actions area and look for service actions. You'll see SSP Create actions there.