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Self service portal - unexpected error

PostPosted: Wed Aug 10, 2011 7:10 am
by Adam Sheridan
When using the self service portal if you click on a ticket to open its details we get a "Error. Unexpected error, contact your system administrator" message (after being re-directed to url/GenericError.aspx?aspxerrorpath=/ITServiceDesk/Incident.aspx)

Is there an error log that we can check to get some information about why this may be occuring?


Re: Self service portal - unexpected error

PostPosted: Mon Aug 15, 2011 10:38 am
by eliaslynch
I don't know about a log, but I think the first thing I'd look at is what things are involved that could cause the error.

Are you clicking on an existing incident? If so, did you customize the form that shows? If so I'd try to check that and see if it's something silly. Go minimal and work your way back to the way you had it trying to find if it's a field added to the form.