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Work Order Task level privacy

PostPosted: Wed Jan 09, 2013 4:21 pm
by BarbColeman
I don't suppose anyone has ever come up with a way to make a Work Order task viewable only by its Requester and its Assignee?
Sort of a 'Private' or 'Confidential' ticket... that we don't want anyone else to be able to see, except those who are involved with it...
Any thoughts?

Re: Work Order Task level privacy

PostPosted: Thu Jan 10, 2013 11:03 am
by pille
Hey Barb,

Yes, you can make any ticket viewable and/or modifiable only by the requester or assignee. You can even make it available to people only within the assignee group or within a certain organization.

Go into admin settings under the roles section. Open any role and on the permissions tab expand Work Orders. You'll see under view and modify you'll find what you're looking for.

Reply if you have other questions.

Re: Work Order Task level privacy

PostPosted: Mon Jan 14, 2013 4:10 pm
by BarbColeman
Cool... thanks.... I hadn't noticed that before...
I was hoping to do this for only certain work orders... or certain work order types.
... but I might be able to do what I want, by rethinking my overall work order permissions.

I'll have to ponder that one.
Thanks a bunch!