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Setting Assignee Group when Assignee is selected

PostPosted: Wed Aug 01, 2012 10:36 pm
by jekng
Hi. Can someone tell me how to get Alloy to automatically set the Assignee Group when an Assignee is selected based on which the assignee is a member of. Thanks.

Re: Setting Assignee Group when Assignee is selected

PostPosted: Mon Aug 20, 2012 4:26 pm
by eliaslynch
You'll have to use SQL to do it. This isn't built in via the interface probably since one person can be a part of several assignee groups.

I think you would use a sql query as an operation.

Re: Setting Assignee Group when Assignee is selected

PostPosted: Thu Oct 04, 2012 10:39 am
by Jennix
Ciao,
in our company each technician is member af a primary group.
In old alloy system, we had a rule trigger on assignee changement and with a serie of if, the assignee group was changed.
This is useful to maintain.
Then in new Alloy I have: added the custom field MainGroup to the Person
aqnd added the custom field AssigneeGroups to the Incidents, and when the assignee is changed, the technician maingroup is added to the assignee groups custom field.
Also on incidents I have an Asignees custom field (text), where I write all technician that have worked on ticket.
So I have the history of all technicians and groups in a text field. And no more problem with out of sla

Hope could help!
Bye