Page 1 of 1

UDF Fields: All Tickets

PostPosted: Fri Mar 09, 2012 8:31 am
by Jennix
Hello,
I would like to add a custom UDF Field toAll Tickets.
Is it possible? How?
Otherwise I have to repeat same Field Definition and User Macro on all 4 Ticket Class.
Thanks

Re: UDF Fields: All Tickets

PostPosted: Fri Mar 09, 2012 1:25 pm
by eliaslynch
The UDFs are per object and since All Tickets is a shared view showing several objects you can't create one for that that spans all 4 ticket types. You can create one for Incidents and one for Problems, etc., but because they aren't technically the same they won't be shown in All Tickets. Same goes for My Tickets.