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Adding Attachments to Assignee Emails

PostPosted: Thu Jan 19, 2012 9:30 pm
by martincs31
HI

What I would like to know is that if an incident has an attachment, is there a way so the email that is sent to the assignee saying that this is their task can contain the attachment for them to llok at?

We have a couple of staff who do have a technician lience but are assignees in our system.

Re: Adding Attachments to Assignee Emails

PostPosted: Mon Feb 06, 2012 12:14 pm
by eliaslynch
The only way to send an attachment I can see is to attach it via a form when sending an email to someone. If the attachment is already in an object you can't send it. Sounds like a good feature request.