Page 1 of 1

Picking up a 3rd party ticket number

PostPosted: Fri Dec 02, 2011 6:55 am
by Squonk
I need to pick up a ticket number generated by a third party service provider's helpdesk system. The ticket number will be in the subject line of an email they send which will get attached as an activity to an existing ticket within Navigator. Their reference will always take the format "Ticket nnnnnn" but I won't know exactly where in the subject line the ticket reference will be.

I need to be able to pick out this ticket number and store it in a user defined field for our corresponding ticket so that I can use it in future notifications to this third party.

Is it time to delve into some SQL programming? Any pointers from anyone who has already achieved this would be gratefully recieved. Am I overlooking something very obvious?

Re: Picking up a 3rd party ticket number

PostPosted: Mon Dec 05, 2011 12:30 pm
by eliaslynch
It appears Alloy may have known you were going to ask that :)

http://support.alloy-software.com/?mode ... d=KB002228

Re: Picking up a 3rd party ticket number

PostPosted: Mon Dec 05, 2011 12:47 pm
by Squonk
Thank you so much for pointing that out Elias, and also for being so polite in reminding me to check out the knowledge base before posting :lol:

Going to go and put that into effect right now! Much appreciated.