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Add UDF field to existing view

PostPosted: Tue Aug 09, 2011 11:30 am
by VBPros
I recently added a UDF field to Incidents and work orders modules. Does anyone know how I can add this new filed to be included in "All Tickets/My Tickets" shared views? would i have to add this field to all other modules to be able to add it to all tickets views?

Re: Add UDF field to existing view

PostPosted: Mon Aug 15, 2011 10:35 am
by eliaslynch
You can't. UDFs can only be seen in views specific to that object. For instance, an Incident UDF can only be seen in Incident specific views. I believe this is because the UDF is not shared by all ticket types so it doesn't know how to show it. It only shows like-fields.