Page 1 of 1

Auto-Assign tickets

PostPosted: Fri Apr 22, 2011 10:42 am
by ericwolterman
Does anyone know a good method to auto assign tickets based on catergory? I would like to assign tickets based on catergory and then assign them to specific assignee groups. If anyone has a marco they could share that would be great. Thanks

Re: Auto-Assign tickets

PostPosted: Tue Apr 26, 2011 12:53 pm
by eliaslynch
Just create a trigger and in the programming tab create various IF Group operations. Each one would have conditions like 'category equals network' and then under it just update Assignee Group to 'Network Team'

Of course you can put more conditions in there or get more complicated.