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How to set SLAs

PostPosted: Fri Feb 11, 2011 3:56 pm
by marilyn
We use Alloy Navigator to track Incidents, but our SLAs are different than the "canned" SLAs.

How do I change the SLA settings to be in line with ours?

Re: How to set SLAs

PostPosted: Fri Mar 04, 2011 2:33 pm
by tccwrd
That's a pretty broad topic. Do you have specific questions? I can try to help.