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Copying previous Ticket

PostPosted: Thu Dec 30, 2010 10:11 am
by 33_bandit
Is they a way in AN 6.1.0 to copy a previous ticket? For example we are rolling out a new asset and the only thing different in the ticket is the requester.

Re: Copying previous Ticket

PostPosted: Mon Jan 03, 2011 2:24 pm
by eliaslynch
There's a task action that should be called something like 'copy incident' somewhere in that action bar thing on the side. That should do it.

Re: Copying previous Ticket

PostPosted: Wed Jan 05, 2011 10:47 am
by 33_bandit
I went throught all the Incidents tasks I see none out of the box that would copy a previous Incident. Did you build it yourself?

Re: Copying previous Ticket

PostPosted: Thu Jan 06, 2011 5:29 pm
by janstonselig
33_bandit wrote:I went throught all the Incidents tasks I see none out of the box that would copy a previous Incident. Did you build it yourself?


I have it in mine. I'm using version 6.1 so not sure if it will work with 6.0 or not. You should just be able to import it.

Also you can see this if you're missing workflow or didn't import it.

AN 6.1.0 QuickStart Add-On Workflow Packs
http://support.alloy-software.com/?mode ... d=KB002009