Where are Resolution Codes

Open discussion about our Alloy Navigator 6 application

Where are Resolution Codes

Postby carrie on Thu Mar 18, 2010 1:53 pm

Are Resolution Codes completely gone or can I just not find them? We used those for a ton of different things (such as determining First Call Resolution).

Suggestions on how I can accomplish this in AN6 would be appreciated. I'm not sure why those would be gone, they are quite useful.
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Nevermind - I found it! I am just confused with the new setup.
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Re: Where are Resolution Codes

Postby janstonselig on Thu Mar 18, 2010 4:54 pm

carrie wrote:Are Resolution Codes completely gone or can I just not find them? We used those for a ton of different things (such as determining First Call Resolution).

Suggestions on how I can accomplish this in AN6 would be appreciated. I'm not sure why those would be gone, they are quite useful.


There's a new field called Resolution and resolutions are meant to be stored there. I guess if you want to categorize Resolution you'd have to create a UDF in a ticket called Resolution Type.
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Re: Where are Resolution Codes

Postby janstonselig on Thu Mar 18, 2010 4:55 pm

carrie wrote:Nevermind - I found it! I am just confused with the new setup.


Oops. I just noticed you said you found it :)
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