License issues with Alloy Navigator/Discovery 6

Open discussion about our Alloy Navigator 6 application

License issues with Alloy Navigator/Discovery 6

Postby pille on Tue Jan 12, 2010 12:35 pm

It appears some licenses sent out yesterday had issues and we're in the process of fixing the issue and resending licenses out to everyone. ETA most likely 1-2 hours from now at most.

Additionally, to make it easier to test, we'll be making the licenses unlimited in techs and nodes.

KB001646: The database has not been activated. Please contact your Alloy Navigator administrator
http://support.alloy-software.com/?mode ... d=KB001646

If you have this issue and didn't receive a new license let us know.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

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Re: License issues with Alloy Navigator/Discovery 6

Postby Justin_Bell on Tue Jan 12, 2010 2:17 pm

I'm getting this license issue, and I haven't received an updated license yet... any ideas on a timeline?

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Re: License issues with Alloy Navigator/Discovery 6

Postby pille on Tue Jan 12, 2010 2:29 pm

Justin_Bell wrote:I'm getting this license issue, and I haven't received an updated license yet... any ideas on a timeline?


Just sent it to you. It's only been sent so far to testers having the issue. We're waiting on confirmation so if you could let us know that it fixed your issue that'd be great.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

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Re: License issues with Alloy Navigator/Discovery 6

Postby poduk on Tue Jan 12, 2010 3:45 pm

New license fixed my issue.

Thanks
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Re: License issues with Alloy Navigator/Discovery 6

Postby pille on Tue Jan 12, 2010 4:47 pm

poduk wrote:New license fixed my issue.


Awesome thanks man.

As of now everyone should have received a new license. Let us know if you didn't get one and you still have the issue.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

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Re: License issues with Alloy Navigator/Discovery 6

Postby Justin_Bell on Wed Jan 13, 2010 11:59 am

pille wrote:
Justin_Bell wrote:I'm getting this license issue, and I haven't received an updated license yet... any ideas on a timeline?


Just sent it to you. It's only been sent so far to testers having the issue. We're waiting on confirmation so if you could let us know that it fixed your issue that'd be great.


Yup, new license arrived and fixed the issue. Thanks much!

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Re: License issues with Alloy Navigator/Discovery 6

Postby Kynson on Thu Jan 14, 2010 10:08 am

This probably explained the initial issues our Apps Dev team had. I don't suppose there is any chance of an extension to the 30 day tria period, is there? I appreciate that this period is probably part of a "bigger plan" :)
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Re: License issues with Alloy Navigator/Discovery 6

Postby eliaslynch on Thu Jan 14, 2010 5:46 pm

Ooh ooh, I'll take an extension too :) Hard to believe a week has past already. It's going to take some getting used to the new toys.
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